Senior Manager, Billing Systems

Ready to Be a Titan?

ServiceTitan is seeking an experienced, dynamic, and hands-on Senior Manager, Billing Systems to join our Business Technology team. As part of one of the fastest-growing tech startups in Southern California, this individual will play a pivotal role in designing, delivering, and supporting high-quality IT solutions for our billing systems. This role demands a strategic thinker with strong technical expertise in Salesforce Billing and a proven track record of leading team to deliver robust solutions in a collaborative, agile environment.

What You'll Do:

Strategic Leadership & Team Management

• Lead and mentor a team of Salesforce Billing developers and administrators to deliver high-quality solutions.

• Drive the development and maintenance of scalable SaaS billing solutions leveraging Salesforce Billing, Salesforce CRM, Workday ERP, and Product Provisioning systems.

• Foster a culture of continuous learning, innovation, and collaboration within the team.

Solution Design & Delivery

• Collaborate with cross-functional teams to gather and analyze business requirements, designing effective solutions to enhance billing processes and systems.

• Own the project lifecycle—from requirements gathering and solution design to development, testing, and deployment—using Scrum and agile methodologies.

• Develop and implement robust monitoring systems to ensure billing accuracy and reliability across the organization.

Operational Excellence

• Ensure accurate and up-to-date Salesforce billing data, enabling efficient and reliable billing operations.

• Partner with finance, business operations, and analytics teams to optimize billing workflows and align with period close processes.

• Monitor and troubleshoot billing processes, ensuring issues are identified and resolved promptly.

Documentation & Training

• Develop and maintain comprehensive technical documentation, including design specifications, technical requirements, and user manuals.

• Provide training and support to end-users, empowering teams to effectively use billing system functionalities.

Continuous Improvement

• Stay current with Salesforce technologies, trends, and best practices, incorporating them into ServiceTitan’s billing strategies.

• Proactively identify opportunities for process improvement and recommend innovative solutions to meet evolving business needs.

What You'll Bring:

Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

• 10+ years of experience on the Salesforce platform, with a deep expertise on Salesforce Billing functionality. 

• Proven expertise in SaaS usage-based billing concepts, including pricing, product catalogs, invoicing, payments, and revenue recognition.

Technical Skills

• Advanced knowledge of Salesforce Billing configuration and customization, including standard/custom objects, workflows, and integrations. CPQ knowledge is a plus. 

• Experience in managing end-to-end projects, from requirements gathering to production deployment, in an agile environment.

• Proficiency in Salesforce security, data privacy, and governance standards.

• Hands-on experience with Business Process Management tools (e.g., Jira).

Certifications (Preferred)

• Salesforce Certified Billing Specialist.

• Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), or equivalent Scrum certifications.

Leadership & Soft Skills

• Experience in leading teams and driving cross-functional collaboration.

• Strong communication skills, with the ability to translate technical concepts into business language for diverse stakeholders.

• Demonstrated ability to adapt to changing project requirements and deliver high-quality solutions in a fast-paced environment.

Additional Expertise

• Experience in integration architecture involving Contracts, Billing, Payments, Tax, Financials, and Product Usage.

• Familiarity with Workday E