Automotive Implementation Manager - Client Success

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Gannett Co., Inc. (NYSE: GCI) is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a scalable, growth focused media and digital marketing solutions company. We endeavor to deliver essential content, marketing solutions, and experiences for curated audiences, advertisers, consumers, and stakeholders by leveraging our diverse teams and suite of products to enrich the local communities and businesses we serve. Our current portfolio of trusted media brands includes the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. Our digital marketing solutions brand, LocaliQ, uses innovation and software to enable small and medium-sized businesses to grow, and USA TODAY NETWORK Ventures, our events division, creates impactful consumer engagements, promotions, and races. Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application on Gannett Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.gannett.com


Automotive Implementation Specialist – Digital Onboarding
Compensation: $60,000 – $70,000 annually
About the Opportunity
We are seeking a detail-oriented and client-focused Automotive Implementation Specialist to manage the onboarding of new clients and campaigns. In this role, you’ll serve as the primary point of contact during the onboarding process, ensuring campaigns move efficiently to live status. You’ll partner closely with sales teams, post-sales support, and clients to deliver seamless implementation and maximize ROI.
This position is ideal for someone who thrives in a fast-paced, evolving digital marketing environment and enjoys building strong client relationships while leveraging both technical expertise and business acumen.
What You’ll Do
• Own the onboarding process, ensuring campaigns launch on time and align with client expectations
• Build strong client relationships through proactive communication and transparency
• Partner with Sales and Post-Sales Optimization teams to develop digital strategies that drive results
• Troubleshoot onboarding challenges and provide solutions to clients and internal partners
• Manage campaign setup and fulfillment across multiple technologies and platforms
• Track onboarding performance, assess trends, and identify opportunities for improvement
• Maintain ongoing communication with internal and external stakeholders to keep initiatives on track
Key Skills
• Expertise in customer relationship management and account onboarding
• Strong understanding of digital advertising campaigns (Search, Display, Marketing Systems, Traditional Media)
• Technical proficiency to recommend, assess, and optimize onboarding processes
• Skilled communicator with the ability to explain technical and marketing concepts clearly
• Proficiency in Excel and Salesforce for tracking and reporting
• Strong problem-solving, analytical thinking, and process improvement mindset
• Proven track record in relationship management and account success
About You
• 3+ years of client-facing service or account management experience
• 2+ years of hands-on experience managing online/digital advertising campaigns
• Google Ads and Google Analytics Certification a plus (not required)
• Highly organized, adaptable, and collaborative
• Comfortable working in a dynamic, change-driven environment
About Us
At LOCALiQ, we value innovation, passion, and work-life balance. Our employees are central to our success, and we pride ourselves on fostering a collaborative and engaging culture. We help local businesses grow by connecting them with customers through data-driven marketing solutions.
Our recognition includes:
• Google’s Quality Account Champion (North America)
• Google’s Innovation Champion Award (Canada)
Headquartered in Woodland Hills, CA, and Frisco, TX, we operate in 35+ locations across the U.S., Canada, India, Australia, New Zealand, and Brazil.
LOCALiQ is proud to be an equal opportunity employer. Applicants are considered without regard to race, color, religion, national origin, sex, age, sexual orientation, disability, or other protected status.
The annualized base salary for this role will range between $65,000 and $70,000.  Variable compensation is not reflected in these figures and based on t