Lead, Security Operations (CB)

Lead, Security Operations ​ – We offer a competitive benefits package!

The Company:  GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment.

The Location: This position is located in Carlsbad, California at our corporate headquarters.

What to expect:

• We offer competitive medical, dental, vision and matching 401-K plans

• Paid vacation, sick and holidays, tuition assistance, commuter benefits

The Environment:

• On-site cafe - affordable custom breakfast and lunch meals and Starbucks drinks!

• Economic friendly services - electric vehicle charging stations on-site

• Ergonomic assessments offered on-site and virtually

JOB OVERVIEW
The Lead, Security Operations is responsible for overseeing daily physical security operations,
ensuring the safety and security of personnel, students, visitors, and property. This role serves as the
primary point of contact for on-site security matters, provides leadership to security officers, and
supports the implementation of security protocols and emergency response procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Security
• Lead and coordinate the daily activities of security officers, including scheduling, training, and
performance oversight.
• Oversee the Global Security Operations Center and execute the duties of a watch commander.
• Patrol and monitor buildings and campus to ensure a secure environment.
• Respond to alarms, incidents, and emergencies, providing direction and support to staff and
coordinating with emergency services as needed.
• Operate and oversee surveillance, access control, and intrusion detection systems.
• Conduct inspections of buildings, equipment, and access points; identify and report irregularities
or safety concerns.
• Maintain detailed logs and reports of incidents, observations, and security activities.
• Serve as a liaison between security personnel and management, students, vendors, and the
public.
• Assist in the development and enforcement of security policies, procedures, and standard
operating protocols.
• Support the administration of security badges and access credentials.
• Provide on-the-job training and mentorship to new hires and contract security personnel.
• Participate in the drafting of SOPs and Corrective Action Reports (CARs).

Perform vehicle patrols of the campus, especially during inclement weather.
• Administer first aid, CPR, and AED in emergency situations until professional medical help arrives.
• Monitor and report irregularities such as fire hazards, leaking water pipes, and security doors left
unlocked.
• Record and maintain data such as property damage, unusual occurrences, and theft.
• Perform other duties as assigned.
Competencies
• Strong knowledge of physical security operations and emergency response protocols.
• Proficient in using basic computer applications (e.g., Workday, MS Office, Teams).
• Proficient in using Security systems related to CCTV, Access Control and Intrusion detection
systems.
• Excellent communication and interpersonal skills; able to lead and motivate a team.
• Strong problem-solving and decision-making abilities.
• Detail-oriented with the ability to manage multiple tasks and priorities.
• Dem