Clinical Team Lead, CMA-Cullowhee, NC

JOB SUMMARY:

The Clinical Team Leader at MAHEC collaborates with the clinical leadership team and operates as the first line of support for staff, faculty, residents, and other ancillary service providers.  The Clinical Team Leader assists with maintaining efficient patient flow, quality care, and a positive patient experience within the clinic. Performs the daily duties of the Certified Medical Assistant.

SPECIFIC RESPONSIBILITIES:

• Communicate in a practical, professional manner.  
• Maintain effective working relationships with all.
• Provide oversight of daily operations in the Clinic and Laboratory areas where assigned.
• Provide backup support for the clinical staff when needed.
• Assists and/or provides direction to staff to facilitate quality patient flow.
• Assist with clinic scheduling problem-solving, patient wait times, and other areas of concern to increase efficiency and quality services.
• Plan and assist with the coordination of unit staff schedules and submit for Clinic Manager approval.
• Organize and assign duties and tasks to clinical team members.
• In conjunction with clinical leadership, consult with preceptors and orientees regularly to provide support and determine how orientation should proceed individually.
• Provide clinical/education updates and skill check-offs to the entire staff on a regular basis.
• Reinforces system changes in the department to ensure staff understands process and workflow changes.
• Perform Clinical chart audits as needed.
• Assists with daily and monthly quality assurance checks, including emergency box check-off and survey readiness checklists
• Coordinate the inventory, ordering, and supply stock maintenance of medical supplies.
• Perform administrative tasks, project management, clinical care, and other duties as assigned by the Clinical Manager.

This role description is a general description of the essential job functions.  It is not intended to describe all the duties the Clinical Team Leader may perform.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously t