Practice Manager

Department Overview

The OHSU Knight Cancer Institute is dedicated to providing our patients with the best possible care and experience. The Practice Manager for Radiation Oncology provides practice operations leadership for Radiation Oncology clinics at Kohler Pavilion on Marquam Hill and at the Knight Cancer Institute, Beaverton in collaboration with an interdisciplinary leadership team including the Oncology Nurse Manager, Radiation  Therapy Manager, Finance Analyst, Director of Physics, and Vice Chair of Clinical Affairs. This key practice leadership position helps develop the clinical programs that ensure a safe environment, quality care delivery, and empathetic care for our patients. The Practice Manager is responsible for guiding and overseeing day-to- day business and clinical operations including the management of provider and clinic schedules, clinic operations, referral intake, managed care, and the physical environment of care. The position works to continually improve clinic and scheduling processes and serves as a contributing member of the Quality & Safety Committee in this capacity. The position is responsible for all human resources functions including clinical compliance and staff development of their direct reports.

 

The Practice Manager advises the Director of Radiation Oncology on practice issues, leads current and new practice initiatives relating to practice optimization, and represents leadership on programs, projects, and committees. Further, this role manages the complex function and relationships between all stakeholders related to improving the patient experience, increasing access to care, decreasing cost of care, standardizing the work across the program, and implementing numerous changes as outlined in the strategic plan of the Cancer Business Unit and Radiation Oncology. The position will manage relationships throughout the organization to maintain a high level of engagement. The Practice Manager keeps abreast of changes in programming, improvements, and best practices in Radiation Oncology with application to the patientexperience. They then analyze and identify gaps in alignment to best practices and recommend strategies to establish OHSU as a leader in these areas.

Function/Duties of Position

Operations Management

• Collaborates with inpatient, ancillary, and other outpatient clinical leadership in developing patient workflows and continuums that facilitate patient safety and optimize clinical outcomes.
• Anticipates operational and functional requirements to enable program development and expansion.
• Manages the day-to-day operations of the physician clinical practices. This includes developing business and clinical flows that facilitate patient satisfaction and maximize physician and staff efficiency.
• Meets with patients and other providers to discuss workflow issues that arise from their perspective.
• Oversees the physical environment and clinical equipment, ensuring patient safety and anticipating the needs of patients, families, providers, and staff. 
• Exercises exceptional judgment and makes sound business and clinical decisions in adjusting to changing patient demand and flows.
• Keeps abreast of all licensure, regulatory, and safety requirements. Ensures that department complies with FDA, CMS, DNV, OHSU and other
• regulations.
• Keeps current of the clinical research protocols that are active. Ensures that staff are current and can direct patients to appropriate services if needed.
• Oversees Managed Care Contracting (MCC) workflows and staff performance. Works closely with OHSU Practice Plan, Revenue Cycle, and Patient Business Services staff to ensure an optimal revenue cycle.
• Utilizes patient satisfaction survey results and reports from the Patient Advocacy Office to monitor patient and family feedback. Develops corrective action plans to resolve problems and monitors results.
• Monitors intake to measure patient access including phone statistics, access, patient waits, appointments, etc. Manages Patient Access Specialist (PAS) staff performance and takes corrective action as required.
• Keeps current on all clinical and business systems and ensures that staff do as well. Adjusts workflows in response to system developments.
• Represents the department on system-wide committees and participates in Oncology Service Line initiatives. Responsible for all reporting risk-related issues within their purview. Responsible for maintaining internal quality management activities. Works collaboratively with and contributes to the Quality & Safety Committee to mitigate high risk issues.
• Develops policies and procedures. Ensures that staff are oriented to and comply with all OHSU and unit policies and procedures.
• Oversees physical environment and equipment for effective operations