Returns Customer Support

Description

The Returns Support position specializes in providing customer service for customers and internal staff. Approving and entering return requests from customers, answering phone calls from customers.

Education:

• High school graduate or equivalent preferred

Experience:

• One year of previous office related work
• Training - Minimum of one month on the job training required

Returns Support duties include but are not limited to:

• Approve / Enter return requests
• Answer customer phone calls
• Issue customer credits
• Oversee Daily Transfer
• Answer Emails in a timely fashion
• Research customer credit issues
• Handle misc. territory issues
• Issue Misc. territory accounting credits
• Scan RGA Weekly
• Misc. projects as needed

Benefits for Returns Support:

• Medical
• Vision
• Dental
• Disability
• Life Insurance
• 401K with Company Match
• Paid Vacation
• Paid Holidays
• Personal Days Available
• 20% Employee Discount
• Casual Dress Code
• Health Savings Account
• Tuition Reimbursement Options Available

Requirements for Returns Support:

• Ability to give special attention to detail required. Must have ability to identify letters and numbers
• Must have computer and data entry skills
• Must have ability to problem solve
• Must adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events
• The individual is consistently at work and on time, follows instructions, responds to management direction
• Must have ability to orally communicate with customers, co-workers, supervisors and other employees

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