PUBLIC AID ELIGIBILITY ASSISTANT (Bilingual Spanish Speaking)

Agency:  Department of Human Services 

Opening Date:  08/05/2024
Closing Date/Time:  08/16/2024 
Salary:  Anticipated Salary: $3,852 - $5,046 per month ($46,224 - $60,552 per year) + bilingual pay
Job Type:  Salaried 
County:  Cook 
Number of Vacancies:  15 
Plan/BU:  RC028 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  40164

Position Overview

The Division of Family and Community Services is seeking to hire a Public Aid Eligibility Assistant located in the Hunter Office. Under direct supervision, performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, and providing office receptionist functions for support staff. Identifies and sorts documents coming into the Statewide Processing Center. Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.

Job Responsibilities

1. Performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff.
2. Identifies and sorts documents coming into the Statewide Processing Center.
3. Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems.
4. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.
5. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1.  Requires knowledge, skill and mental development equivalent to the completion of high school.
2. Requires one (1) year of clerical supportive experience in the Department of Human Services or equivalent training and experience.
3. Requires ability to speak, read and write Spanish at a colloquial skill level. 

Work Hours:  Mon - Fri, 8:30am - 5:00pm 
Work Location:  555 W. Monroe Floor 3S, Chicago, IL 60661 

Division of Family and Community Services

Statewide Processing Centers

Intake

Hunter Office, Chicago
Agency Contact:  DHS.HiringUnit@Illinois.gov