Lead Technical QA Professional

Perficient is a global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible - while building a career filled with growth, balance, and purpose. 

We currently have a career opportunity for a Lead Technical QA Professional to join our team located in Buckhead, GA.

Job Overview: 

As a Lead Technical QA Professional you will be responsible for coaching, reviewing, and delegating work to lower-level professionals.  Leads the analysis efforts within the team and has an expert understanding of critical software analysis efforts across the team and supports the analysis function within the organization. Responsible for the analysis of a broad range of highly complex applications, websites, databases and systems, providing third-level technical support, testing and defect management.  Leads team initiatives while simultaneously participating in multiple IT project efforts with limited oversight from leadership.  Contributions are felt across a breadth of development efforts.  Has a working knowledge of advanced concepts, practices, and procedures.  Demonstrates a keen understanding of both IT and the business we support. Serves as a subject matter expert for the application, for technologies and integrations, or business processes. Considers the current and future business environment of systems bringing enterprise-level perspective to designs and solutions.

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

• Conducts analysis of business and system processes, system data, integration, and reporting.
• Leads forward-looking, long-term application function, integration and maintenance strategies. 
• Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures.
• Serves as the application and technical subject matter expert.
• Provides defect management of applications, systems, databases, or websites.
• Predicts potential problems and provides recommendations and documents solutions according to approved standards/procedures.
• Provides expertise on the resolution of the most complex system design and integration problems.
• Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.
• Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues.  Troubleshoots highly complex production issues and acts as escalation point.  Evaluates and follows through on issues and problems until resolved.
• Identifies and leads process improvement efforts within teams.
• Contributes to and champions best practices, methods, standards, and processes.
• Anticipates and leads change in specific technical areas of focus. 
• Leads the selection and evaluation of systems analysis software solutions and tools. 
• Leads knowledge sharing and shared understanding amongst the team
• Provides functional training, procedural and technical guidance to less experienced staff. 
• Works with team leadership to set and track delivery and development goals for individuals on team. 
• Perform other duties as assigned.

Organizational Impact: 

• Works to achieve day-to-day objectives with major impact on the area of responsibility.
• Contributes to the development of goals the area and planning efforts (budgets, operational plans, etc.).
• Manages large projects or processes with moderate impact on the achievement of sub-family results.
• Work is performed with limited oversight. 
• Typically responsible for coaching, reviewing and delegating work to lower-level professionals.
• Provides measurable input to new products, processes or standards in operational plans in order to implement operational objectives.

Leadership & Talent Management:  

• Typically, responsible for providing guidance, coaching and training to other employees within job area. 
• Typically, responsible for managing major/complex p