Cage Cashier Supervisor

Description

JOB TITLE:                                 Cage Shift Supervisor 

ORGANIZATIONAL UNIT:      Grand Casino Hotel & Resort 

SUPERVISOR:                            Cash Operations Manager 

FLSA:                                           Non-Exempt

Salary Rate:                               $18.00-$25.00

ALL FULL TIME POSITIONS:     In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.  
 

FUNCTIONS STATEMENT: 

• Service customers by maintaining and/or overseeing over all cashier activities in the Casino. 

• Oversee assigned cage sections to assure the accurate accounting of all transactions according to casino standards, while maintaining the integrity of all staff and procedures. 

MAJOR DUTIES: 

• Responsible for operating cash drawers and verifying various cash tickets. 

• Responsible for accurate pay out transactions. 

• Responsible for balancing drawer at end of shift. 

• Maintain compliance with gaming procedures and regulations. 

• Provide friendly and courteous customer service. 

• Responsible for operating cash register. 

• Compute daily receipts and balances. 

• Prepare revenue intake report for supervisor’s signature of approval at the end of each shift. 

• Provide supervision directly over Casino Cashiers. 

• Duties include customer complaints. 

• May be involved in employee coaching and disciplinary action. 

• Assure that all policies and procedures are in compliance. 

• Responsible for all jackpot payouts, i.e. W2-G’s and all Title 31 documents. 

• Provide outstanding customer service to all patrons. 

• Responsible for maintaining the integrity of all aspects of the casino. 

• May be asked to institute and enforce casino and gaming policies and procedures in accordance with the Systems of Internal Controls Manual. 

• Maintains security and accountability of casino bankroll and chip inventory. 

• Responsible for overseeing all Casino Cashiers and Credit Operations during shift. 

• Supervise and train Casino Cashiers. 

• Ensure an orderly and positive working environment in the Cage. 

• Schedule, train and evaluate all non-supervisory cage personnel. 

• Pre-audit and investigate variances, which include daily paperwork. 

• Maintain adequate cash inventories for all of the cage areas. 

• Responsible for Casino Cashier rotation on each assigned shift. 

• Provide oversight functions of Cashier personnel. 

• Responsible for assurance of game protection. 

• May be asked to oversee the overall Cage department during assigned shift, in accordance with management’s directives and the policies prescribed in the Systems of Internal Controls Manual. 

• Application and completion of federal cash reporting requirements including Title 31 compliance. 

• Complete all documentation as required for assigned shift. 

• Responsible for Cage contents and inventories. 

• Resolve financial discrepancies. 

• (Cage Shift Supervisor, Cont’d. Pg. 2) 

• Protects Casino assets at all times. 

NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics of an employee in this position. 

FACTOR 1: KNOWLEDGE REQUIRED BY THE POSITION

•  Knowledge of single entry ledger accounting principles. 
• Knowledge of all casino games and operations.
• Knowledge of standards of cleanliness as prescribed by various compliance and enforcement agencies associated with the gaming industry. 
• Knowledge of the characteristics of appropriate and inappropriate greetings and interaction with guests and customers.
• Knowledge of methods and techniques that assure protection of the Cage and Casino assets. 
• Knowledge of how to administer the overall games during an assigned shift in accordance with management’s directives and the policies as prescribed in the Minimum Internal Control Standards. 
• Knowledge of the prescribed methods of the application and completion of federal cash reporting requirement forms including Title 31 compliance regulations. 
• Know