Administrative Assistant (CL-2), Student Financial Services

 

Position Title:

Administrative Assistant (CL-2), Student Financial Services

Department/School:

Student Financial Services

Salary/Pay Rate:

$20.66/hour - $21.69/hour

Job Summary:

The Office of Student Financial Services seeks a Student Financial Services Assistant to perform a wide variety of customer service, clerical, and technical functions, specifically concerning student financial aid and billing.

Minimum Qualifications:

The ideal candidate will be a high school graduate. Candidates should have 5-7 years of progressively responsible secretarial/ clerical work, or any combination of training, experience and education sufficient to indicate an ability to do the work. All candidates must also be able to demonstrate computer proficiency with Microsoft Office Suite.

Requisite Skills

• 5B-Intermediate Written Communication Consistently demonstrates ability to create routine correspondence or update template or samples with speed and accuracy. Utilizes a comprehensive knowledge of supported word processing software

• 6B-Intermediate Office Organization Consistently demonstrates ability to manage operational aspects of the   office   with   minimal   to   no   supervision, including   time management,   information   distribution,   and project   deadlines. Consistently demonstrates ability to file documents and student records using standard filing procedures as well as a familiarity with retention policies

• 7B-Intermediate Record & Data Processing Consistently demonstrates ability to process routine forms and records quickly  and  accurately,  using  multiple  programs,  and Qualifications: Required Applicant Documents: Position Open Date: Position Close Date: Return to Search Results investigate and resolve problems such as missing or inaccurate data. Consistently demonstrates attention to detail

• 9B-Intermediate Auditing & Data Reconciliation Consistently demonstrates ability to audit accuracy of data and investigate discrepancies, as well as reconcile  expense  reports. Errors are located using  developed attention  to  detail.  Errors committed are of average severity, and overall risk to institution is concerning and may necessitate corrective action

• 15C-Advanced Interpersonal Communication Consistently demonstrates high communication skills, and sensitivity to the concerns or interests of others in conveying information. Demonstrates the understanding of factual information and the use of persuasion tactics to help others identify solutions or possible alternative courses of action

• 17B-Intermediate Responsibility Consistently demonstrates   ability   to   prioritize,   coordinate   and complete (start to finish) basic work assignments with minimal to no assistance  or instruction,  such  as  preparing  faculty  appointment letters

• 18C-Advanced Organizational Knowledge Consistently  demonstrates extensive  knowledge  of entire College and outside organizations

Essential Functions:

• Serve as a point of contact over the phone, in person and online, for students, parents, faculty, staff and the general public. Answer questions as able or refer inquiries to the appropriate person.
• Address routine student/ parent inquiries regarding financial aid and billing. Follow up over phone when appropriate.
• Function as a cashier and reconcile cash and check payments.
• Ensure appropriate documentation is received in order to verify financial aid eligibility; guide students to ensure financial aid requirements are completed accurately and in a timely fashion.
• Maintain and update both electronic and hard-copy student files.
• Schedule office appointments and maintain calendars as applicable.
• Create and update office correspondence as needed.
• Assist with student employment paperwork and ensuring accurate and complete documentation is received.
• Maintain knowledge of state and federal regulations pertinent to position.
• Consistently demonstrate courtesy, tact, professionalism, strong customer service skills, and the ability to handle difficult people.
• Possess intimate knowledge of the entire institution.
• Perform other job-related duties as required.

Required Application Documents:

Resume, Cover Letter, & Contact Information of 3 Professional References 

About the Department/School:

Normal office hours are from 8:30 am to 6:00 pm. We encourage our staff to avoid vacations during April, early May and mid-August to mid-September. Extra hours will be required during the beginning of each semester when working with enrollment and billing deadlines. Occasional early morn