Fraud Investigator Senior - Bank Fraud Prevention

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

The Fraud Prevention Investigator-Senior will be on the Priority Investigations & Threats Team, within the Bank Fraud Prevention organization. This role reports to the Director, Priority Investigations & Threats Team. The team will investigate fraud events, initially to help mitigate the attack in parallel with gathering evidence to identify threat actors, continuing to further disrupt through external and law enforcement (LE) engagement.

Conducts internal or external fraud investigations and files regulatory reports according to legal requirements while ensuring adherence to all applicable deadlines. Completes interviews with internal and external parties. Performs mitigation and remediation activities while utilizing multiple applications and platforms in support of fraud operation activities to alleviate any potential negative impact to members and/or the organization.

What you’ll do:

• Conducts larger fraud investigations of a complex nature of suspected or known criminal activity.

• Investigative analysis via a combination of internal tools, systems, data, and engagements of internal stakeholders and external intelligence sources (e.g. peer financial institutions, information-sharing groups).

• Performs detailed analysis of evidence; assesses veracity of information compiled to include documentary materials, and results of interviews to develop investigative conclusions.

• Provides fraud investigation subject matter expertise through review and update of processes, procedures, analysis of trends, quality review of the team's work and communication of results to management.

• Prepares cases for presentation to appropriate law enforcement agencies for prosecution.

• Close coordination with Fraud Intelligence to embrace new cases and share newly gleaned intelligence, stemming from investigations.

• Coordination with external partners, including the National Cyber Forensic Alliance (NCFTA), peer financial institutions (FI) and law enforcement personnel.

• Engagement with other corporate entities for case specific coordination and new partnership development.

• Advanced knowledge of the Bank Secrecy Act, USA Patriot Act, applicable laws and regulations, company policies, and investigative best practices.

What you have:

• Bachelor’s degree: OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in financial services, or financial crimes experience to include 3 years of federal/local/state/military investigations.

• Expert knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.

• Proficient in Microsoft Office.

• Previous experience with coaching and providing feedback to others.

• Excellent oral and written communication skills.

• Advanced experience analyzing and interpreting data to identify trends and patterns.

What sets you apart:

• Advanced knowledge of the financial services industry including bank fraud typologies and TTPs (e.g., ATO, social engineering, phishing, ID theft, etc.) and tools used in the detection and analysis of cyber-enabled fraud.

• Advanced knowledge of banking products and services including, checking/savings accounts, credit cards, mortgages, auto loans, etc. and how they’re targeted by threat actors.

• Previous experience with information-sharing groups such as the NCFTA, FS-ISAC, obtain, share and analyze intelligence for the purpose of fraud risk mitigation.

• Advanced licenses and certifications such as CFE, CAMS, CISSP are preferred, but not required.

• Skilled with Excel, Word, PowerPoint and Visio