Executive Communications Director, Chief Product Officer

See yourself at Twilio

Join the team as Twilio’s next Executive Communications Director, R&D.

Who we are & why we’re hiring

At Twilio, we’re shaping the future of customer engagement. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

Twilio is an innovation-driven company on a transformative journey, and we are seeking an executive communications director to be the trusted communications partner for Twilio’s Chief Product Officer & Head of R&D. In this highly visible and strategic role, you will craft and drive impactful messaging that elevates the CPO’s voice across internal and external audiences, reinforcing Twilio’s vision, product strategy, and leadership in the industry.

This role sits within Twilio’s corporate communications team, responsible for shaping and delivering Twilio’s story across investors, press, customers, industry analysts, and employees. You will develop executive-level content and thought leadership, manage internal and external communications, and support change management initiatives to ensure clarity, alignment, and engagement across Twilio’s R&D organization and beyond.

Responsibilities

In this role, you’ll:

• Develop an annual executive communications strategy, plan and calendar that positions the Chief Product Officer as the transformative leader behind Twilio’s innovation story. 
• Ghostwrite impactful, forward-thinking communications that tell Twilio’s innovation story across channels including keynotes, internal presentations, blogs, press and social media.
• Develop content to represent R&D at quarterly Company All Hands meetings and other key internal companywide meetings (Sales Kickoff, Leadership Offsites, Board Meetings) 
• Develop content for R&D function-level communications and events that supports Twilio’s unique Builder culture.
• Build and maintain relationships with key partners to inform CPO communications strategy including Twilio’s Management Team, R&D Leadership, Corporate Communications, Product Marketing, and more.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 10+ years experience in communications, including a minimum 3 years in a dedicated executive communications role
• 5+ years in the tech industry

Desired:

• Experience writing for, working directly with and influencing CEOs, C-level executives, and SVPs
• Strong executive presence and ability to advise on communications strategy to all levels of the organization 
• Strong cross-functional collaboration skills with the ability to partner effectively across R&D, GTM, Marketing, HR, PR, and Internal Comms teams
• Strong business acumen with exemplary editing and writing skills
• Experience in external-facing thought leadership (blogs, event keynotes, social media)
  Proficiency in creating slide desks for large audience presentations 
• Strong ability to synthesize complex topics (AI, data, product strategy) into compelling, digestible content for diverse audiences
• Exceptional writing and storytelling skills with the ability to craft clear, engaging, and strategic messaging for executive leaders.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.