Senior Quality Assurance Administrator

About this role:

Wells Fargo is seeking a Senior Quality Assurance Administrator within Unsecured Lending Operations ULO) as part of Consumer Lending Operations.

In this role, you will:

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution

• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations

• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary

• Assist in development and design of product specific databases

• Review and score work

• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients

• Monitor quality assurance programs and processes to identify gaps and risk assessment

• Design and conduct training for as needed

• Provide coaching to staff and track performance expectations and results

• Make final scoring decisions on disputes which impact quality results

• Interact with staff and business partners to promote team work and departmental effectiveness

Required Qualifications:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

​Desired Qualifications:

• Experience reviewing and analyzing polices, processes, procedures and regulations specific to Unsecured Lending Operations.

• Experience in Front Line Risk and/or ULO including Card, Retail, Retail-Dillard's, Personal Lines and Loans, Small Business Operations, ODCR, Bankruptcy, Recovery or Legal

• Proven ability to manage multiple tasks/projects while meeting or exceeding deadlines

• Strong communication skills with the ability to effectively communicate and present to all levels of management

• Knowledge of bank regulations/compliance, policies, collection processes and collection procedures

• Experience with FDR, Hogan, CACS, ECaR, SHAW, ICMP, IRRIS, AIS, ACES

• Experience in analyzing reports and transactions and identify gaps, outliers inconsistencies, trends and patterns

• Proven ability to perform root cause analysis that mitigates risk

• Ability to take initiative and work independently with minimal supervision

• Flexible and adaptable to changes in the workplace with the ability to lead through those changes

• Ability to work independently and be a self-starter to get work completed in a timely manner

• Ability to build strong relationships

• Advanced or working knowledge in Microsoft Word, Excel and PowerPoint

Job Expectations:

• This position offers a hybrid work schedule

• This position is not eligible for Visa Sponsorship

Locations:

• 1455 Ross Ave, Dallas, TX 75202

• 2800 S Price Rd, Chandler, Arizona 85286

• 800 S Jordan Creek Parkway, West Des Moines, IA 50266

• 1525 W W T Harris Blvd, Charlotte, NC 28262

• 7711 Plantation Rd, ROANOKE, VA 24019

• 4101 Wiseman Blvd, San Antonio, TX 78251

• 3201 N 4th Ave, Sioux Falls, SD 57104

Required locations for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.

Posting End Date: 

29 Mar 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those discip