Assistant General Manager *Second Bar + Kitchen Restaurant* at Austin Bergstrom Airport

The Assistant Manager is responsible for delivering exceptional guest service through the selection, development, and
motivation of associates and by managing the daily operations of a restaurant to optimize profits. Whether leading an on trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the
traveling public.

In joining our team, you commit to supporting this mission by demonstrating our service standards and holding all
team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

DUTIES AND RESPONSIBILITIES

All Paradies Lagardère positions, including the Assistant General Manager, require that you embody a positive company
image by providing courteous, friendly, and efficient service with a smile to customers and team members.
You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation,
Commitment), recognize and satisfy all restaurant guests, as well as be accountable to the Company and Restaurant
Managers.

Functions include, but are not limited to the following areas:

People

Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and
learning.

• Must be passionate about supporting your TEAM!
• Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions
within your assigned area of responsibility, ensuring upward mobility for high performing team members and
managers. Partner with General Manager to develop training plans for high performing associates.
• Consistently recognize team members when they excel. Actively coaching and holding direct reports
accountable to all policies and standard operating procedures.
• Source high potential candidates using variety of recruiting avenues. Ensure each candidate is screened using
approved interview guides.
• Ensure all direct reports complete all compliance based and brand specific training by the due date.
• Ensure performance goals and expectations for your team are met, providing consistent and on-going
feedback.
• Participate in the performance evaluation process for direct reports. Ensure coaching is delivered in a timely
manner.
• Drive associate engagement through a variety of methods, including the annual engagement survey.
Participate and facilitate scheduled meetings to assess the team’s morale. Work with General Manager to
execute action plans designed to improve engagement.

Operational Excellence

Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in
mind.
• Must have a passion for the guest!
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and
service, responding to guests and General Manager with a resolution within 24 hours. Take all appropriate
actions to turn dissatisfied guests into return guests.
• Role model the behaviors and service expectations you have of your team.
• Maintain a professional restaurant image, including restaurant cleanliness, food quality and presentation
standards, and grooming standards.
• Be a visible presence, available to members of your team, guests, and airport partners. Monitor the
performance of your team and operational systems, making adjustments, as necessary.
• Create a culture that promotes a safe and environment.
• Ensure that all HACCP related initiatives are being followed daily. Partner with General Manager when action
must be taken. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen
and dining areas.
• Ensure consistent high quality of food preparation and service.
• Complete all opening and closing checklist, as assigned and take appropriate action, if necessary.
• Accurately complete all nightly, weekly, and monthly closing procedures, including paperwork, time
adjustments, and voucher and invoice data entry.

Profitable Growth

Drive top line sales and profitability
• Create and post schedules that are written to maximize sales and ensure guest satisfaction. Labor and payroll
goals, as a percentage of sales, must be achieved.
• Complete weekly inventory accurately and according to company guidelines.
• Maintain an acceptable food cost percentage by completing accurate food and beverage orders.
• Ensure associates are following re