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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Technical Program Managers (TPMs) play a critical role at Salesforce, leading large-scale, cross-functional initiatives within our Technology, Marketing & Products organizations. TPMs are responsible for programs from beginning to end, streamlining processes and fostering more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company.

The Data Solutions organization in Digital Enterprise Technology unites the core data teams managing our data infrastructure, platforms, metrics, algorithms, automations, and activations for AI agents and channel platforms for Salesforce. As the technical program management lead for our Master Data Management (MDM) transformation initiatives, you will work to drive data consistency, quality, and governance across the organization. Major initiatives include: next generation account hierarchy definition and structure, account mastering and enrichment in MDM, and MDM to Sales Cloud integration.

About You

• Love to wear multiple hats.

• Builds the relationships to make things happen.

• Highly functional in an energizing environment.

• Comfortable bending between the tactical and strategic.

• Outstanding executive presence and communications professional.

• A service-oriented-minded person who "Thinks Customer."

• Enjoy a hyper-transparent flow of information, conversation, and ideas.

Your Impact

• Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment.

• Drive teams through the Software engineering experience using Agile and analytical and technical skills.

• Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.

• Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success.

• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, achievements, etc. (cross-functional - Product Owners, Marketing, Scrum Leads, UX, CX,).

• Lead "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and partners.

• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.

• Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues).

• Create a collaborative environment that fosters creativity, innovation, and learning.

• Be a catalyst within the organization, someone who can help advance our Technology, Marketing & Products org strategy globally and drive others in the organization to change.

• Create clarity from chaos.

Requirements

• 10+ years (Director, TPM) of enterprise software/technical program or engineering management experience at an enterprise technology company.

• 7+ years of conducting and leading SaaS product development