Staff Business Systems & Process Analyst - Engineering Business Systems

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

The Staff Process and Business Systems Analyst leads process, data, documentation, and business systems initiatives supporting Engineering transformation. The immediate focus is PLM 2.0 evaluation, selection, and implementation, along with Global Asset / Tool Management evaluation and deployment. This role combines business systems analysis, process design, engineering document control, and change management expertise to improve product lifecycle processes, documentation governance, data quality, compliance, and cross-system traceability across Engineering and downstream operational stakeholders.

As a Staff role, this position uses broad expertise and unique knowledge to contribute to company objectives, lead departmental and cross-functional projects, influence senior stakeholders, operate independently on complex issues, and coach colleagues in advancing technical and business expertise.  The position sits within the Intuitive Engineering Business Systems and not a solution (IT) position.

Roles and Responsibilities

• PLM 2.0 evaluation and implementation: Lead platform evaluation, future-state process design, requirements management, fit-gap analysis, data readiness, testing, deployment, and adoption activities.
• Global Asset / Tool Management: Lead or support asset lifecycle management strategy, process design, governance, requirements definition, system evaluation, implementation, and adoption planning.
• Strategic initiative execution: Drive departmental and cross-functional initiatives from concept through completion; support resource, budget, sequencing, and implementation planning.
• Business systems analysis: Translate business needs into process designs, requirements, acceptance criteria, test plans, reporting solutions, and implementation roadmaps.
• Engineering change and documentation governance: Lead engineering document control, documentation lifecycle governance, ECO/ECR processes, traceability, and controlled documentation practices.
• Product data and BOM governance: Support product data, BOM, CAD/PDM, ALM, QMS, ERP, and MES governance across connected business systems.
• Cross-functional problem solving: Resolve complex process, data, compliance, and systems issues using independent judgment and clear evaluation criteria.
• Implementation execution: Coordinate testing, business readiness, training, change management, cutover activities, and post-go-live stabilization.
• Stakeholder influence: Build strong partnerships across Engineering, Manufacturing, Quality, Regulatory, Service, Supply Chain, IT, and global sites to align priorities and drive execution.
• Master data and digital thread readiness: Support product master data governance, metadata standards, ownership models, configuration control, digital thread enablement, and structured data reuse.
• Mentorship and standards: Coach document specialists, analysts, and cross-functional users on documentation standards, change control discipline, PLM usage, process compliance, and business systems best practices.
• Independently set priorities, drive outcomes with limited supervision, and escalate risks or decisions for senior stakeholder alignment.

Qualifications

Must-Have Qualifications

• Bachelor’s degree in engineering, information systems, computer science, business systems, or a related technical discipline; advanced degree preferred.
• 15+ years of related experience with a University degree; or 12+ years with a Master’s degree; or