Service Advisor

Job DetailsLevel: ExperiencedJob Location: Cornerstone Ford/Chrysler - Elk River, MN 55330Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $100,000.00 - $145,000.00 Base+Commission/yearTravel Percentage: NoneJob Shift: SwingJob Category: AutomotiveFor over fifty years, Cornerstone Auto Group has experienced continuous growth and evolution through generations of family ownership.  Being family owned has its rewards.  We operate on a set of standards that you don't find at other dealerships.  Our mission is to foster meaningful connections with both our customers and employees.   Learn more about our story of success and dedication to excellence.  

We firmly believe in investing in the success of our team members.  We are dedicated to supporting you on your journey toward personal and professional development through comprehensive initiatives aimed at unlocking your full potential and fostering your career advancement.  This unwavering commitment to our employees has been recognized by our team members themselves, resulting in being honored as a Top Workplace in MN since 2018 and a Top Workplace USA since 2022. We are looking for someone to join us in the role of Service Advisor.


Benefits that we offer:

· Paid Training and Development

· Paid Time Off (PTO)

· Flexible Schedule 40 Hour Workweek

· Career Path and Promotion Opportunities

· Free College Education through Strayer Online University

· Multiple health care options with corporate contribution

· Free health care option for employee

· Dental Insurance w/Corporate Match

· Free Basic Life Insurance valued at $15,000

· HSA

· 401K w/Corporate Match

· Vision Insurance

· Accident and Critical Illness

· Short- and Long-Term Disability

· Supplemental Life Insurance

· Employee Assistance Program

· Wellness Program with Fitness Discounts

· Auto Sales, Service, Parts, and Accessories Discounts

· Additional Employee Discounts and Perks
 

 
QualificationsPrimary duties will consist of but not limited to:



Greet customers in a timely, friendly manner and obtain vehicle information


Answer incoming service calls regarding work in progress and customer concerns; return customer calls promptly when unavailable to answer


Maintain the highest degree of customer satisfaction standards and handles customer complaints with integrity


Notify technicians of incoming work


Explains the work performed and the repair order charges to the customer


Establishes promised time, checks on progress and contacts the customer regarding any changes in the estimate or promised time


Reviews service history; goes over past, present and future factory recommended maintenance requirements


Maintain a professional appearance




Education and/or Experience:



Customer service experience




Qualifications and Requirements:



Current, valid Drivers License with driving record that meets insurance company standards


Willing to submit and the ability to pass a pre-employment background check and drug screen


Excellent communications skills, both verbal and written


Good working relations with customers by providing courteous, efficient and professional service


Earn and maintain on-going industry and factory related training requirements


Detail-oriented, professional appearance and strong work ethic


Ability to work in a fast-paced work environment


Ability to work evenings and Saturdays




The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.