Vendor Account Manager (Staffing)

Job Title:

Vendor Account Manager (Staffing)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: Vendor Account Manager (Staffing)

Location : Texas (Remote, but the candidate must reside in Texas)

Job Description:

Join our dynamic team as a Vendor Account Manager, where you'll play a pivotal role in shaping our staffing strategy and ensuring our project teams are optimally resourced. You'll be responsible for delivering key insights and reports that drive our staffing and resource allocation decisions.

Job Responsibilities:

• Develop and implement a comprehensive resource management plan that aligns with
• organizational goals and project requirements
• Collaborate with Strategy & Operations and Professional Services leadership to optimize staffing practices for best utilization
• Assign the right people to projects based on skills stored in the system of record, availability, and project requirements shared by project team
• Lead weekly meetings to ensure project needs are met and to share key business updates
• Forecast future resource needs and proactively address potential resource gaps
• Ensure resource management system of record is up to date and accurate

Required Deliverables:

• Develop and implement documented staffing strategy recommendations.
• Generate weekly staffing reports to reflect resource allocation and address open staffing requests.
• Maintain updated and accurate supply/demand forecasts with actionable recommendations for adjustments.
• Create and manage utilization dashboards tailored to leadership specifications.

Minimum Qualifications:

• Must be a U.S. Citizen (verification required).
• Hold a Bachelor's degree or possess equivalent practical experience.
• Have 3+ years of experience in staffing project teams, management consulting, corporate strategy, or an equivalent field.
• Possess 1+ years of experience in technology professional services (desired).
• Proficient in using Salesforce or another CRM platform.
• Ability to prioritize workload effectively and ensure optimal staffing for project teams.
• Basic understanding of capacity planning models.
• Experience in staffing and forecasting within fractional staffing models.

Preferred Qualifications:

• Knowledgeable about cloud technologies, products, trends, and market dynamics.
• Experienced with Looker or similar BI tools.
• Familiar with FinancialForce.

The base salary range for this position is $ 80,000 to 90,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

We The deadline to a