Senior Vice President of Gaming Operations

The Senior Vice President of Gaming Operations is responsible for developing and leading the implementation of the Corporation’s gaming strategy. This includes working closely with leadership across the organization in Slot Operations, Table Games and the Sportsbook, to ensure every division has what it needs to successfully drive results. The SVP of Gaming Operations will support growth through a variety of methods. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1.    Lead the development and execution of a multi-year and annual strategic plan for gaming operations, in line with the SGC’s strategy and property-specific needs.
2.    Develop enterprise-wide slot floor strategy, including game mix, placement and themes.
3.    Collaborate with other functional areas to operate as effectively and efficiently as possible to drive profitability while delivering on the guest brand promise and creating the Best8 hours culture for Team Members. 
4.    Develop and lead the implementation of guest service level standards that align with the SGC brand strategy to meet and exceed guests’ needs.
5.    Provide strategic leadership to corporate and property functional leaders in the development of key performance indicators and capital expenditure plans, in order to measure progress towards accomplishing Gaming Operations and SGC strategic objectives. Identify any delays and/or risks and recommend corrective actions where necessary, thus ensuring that the SGC delivers its strategy as per the defined targets, timelines and budgets.
6.    Work with corporate marketing team on the development of gaming operations marketing plans to enhance the casinos market position and profitability.
7.    Leverage consolidated buying power of the organization to source products/services for consistency and value to the enterprise across all properties.  
8.    Lead the appropriate preventive and corrective maintenance programs as well as the execution of any capital projects in order to ensure that the properties are maintained as per SGC standards and that their asset value is continuously protected.  
9.    Lead and monitors the management of gaming operations’ pre-openings and stabilization in close collaboration with functional leadership, as well as advise on construction, conversion or refurbishment projects in order to ensure that all plans are met and that all assets reflect the brand standards and their intended positioning. 
10.    Promote a culture of high performance and continuous improvement.
11.    Develop sequence of service for all gaming operations to ensure consistent high quality.
12.    Contributes, in collaboration with property leadership, to the identification, evaluation and realization of investment and development opportunities in gaming operations in order to ensure the achievement of SGC’s growth agenda.  
13.    Direct the development and implementation of SGC’s gaming operations department policies, systems, processes, procedures and controls ensuring SGC delivers On the brand promise and operates in compliance with all applicable state, Federal, and SGA regulatory requirements, including employment legislation and financial reporting.
14.    Establish training programs to ensure consistent application of the department SOPs.
15.    In conjunction with property leadership, set limits and track performance on all tables/slots and monitoring that the games are holding at the specified requirements and investigating any substantial variances.
16.    Provide leadership to team members by guiding the Gaming departments in overall improvement, inclusive of revenue generation, participation on promotions and special events, high emphasis on new player acquisition programs/rated play, labor/ expense management, employee engagement, and customer service.  
17.    Support internal and external audit teams to ensure risks are identified and controlled effectively.   Ensures that crisis management and continuity of business plans are well-developed and well managed, and that colleagues are fully briefed and aware of their responsibilities. 

STANDARD REQUIREMENTS:
1.    Develop, mentor and train enrolled Seneca Nation members for future senior management positions within the company.
2.    Act as a role model and coach while developing team using a consistent, approachable demeanor and clearly articulating expectations.
3.    Practice, support, and promote the Mission, Vision, and Core Values of Seneca Gaming Corporation. Exemplify SGC's values by consistently demonstrating excellent guest service and professionalism, setting a great example for others.
4.    Oversee departmental administrative matters and ensures HR is consulted as appropriate