Sr. Product Manager (Runner)

About Zapier

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Job Posted: 01/24/2025

Location: Americas (North, Central and South America)

Product Manager, Workflow Runner

Zapier is on a mission to make automation work for everyone, and we're seeking a Senior Product Manager to lead our Workflow Runner team—the engine that powers automation at Zapier. This is one of the most complex and business-critical systems at Zapier, and in this role, you will define and drive a strategy to improve its reliability, scalability, and capabilities. 

In this role, you'll:

• Drive the technical vision and roadmap for the workflow runner.

• Partner with staff engineers, SREs, and other product teams to understand complex infrastructure needs.

• Work closely with our Sales and Customer Success teams to understand and address enterprise challenges.

• Connect directly with customers to deeply understand their needs.

• Prioritize between system-level scalability and reliability improvements and customer facing features.

This high-visibility role requires the ability to blend deep technical leadership with a strong understanding of customer needs. You'll shape core platform decisions that enable our entire customer base to trust Zapier with their mission critical workflows.

If you're passionate about building technical platforms and have experience translating customer needs into scalable solutions, we'd love to hear from you!

My name is Noah, and I’m the Director of Product for Workflow at Zapier, and this role will report to me. Zapier, we like to share our README’s so you can get to us too; here’s mine. 

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

You have experience improving reliability and scale of mature systems. You have 5+ years of experience as a product manager working on technical SaaS products and/or platforms operating at scale. You understand how to monitor and improve core system reliability and scalability in order to improve customer trust.

You have strong technical skills. You use your technical context to make better, faster decisions and to minimize technical debt. You have experience working on complex technical products at scale and are able to both bring the 'voice of the customer' to engineers and translate technical work for non-technical stakeholders.

You communicate the vision for your team and then make it happen. You work with leadership to refine your team’s vision and set a roadmap for how you'll solve those problems. You know how to turn vision into goals, goals into a roadmap, and a roadmap into daily and weekly tasks for your team. You excel at keeping a cross-functional team working effectively and efficiently.

You know how to get results. Th