Case Manager II - Mental Health (Prevention and Early Intervention)

Company Description

Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities.  The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs.  The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet.  St. Joseph Center serves approximately 6,000 individuals annually.

Brief Description of Principal Activities

Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles.  St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.

Job Description

The Case Manager II works as a team member with several social service professional and paraprofessional staff ensuring the delivery of quality care in accordance to the rules and regulations established as well as adhering to the mission of St. Joseph Center. 

ESSENTIAL DUTIES & RESPONSIBILITIES

The Case Manager’s key areas of responsibility include: 

Key Areas of Responsibility:

• Utilize a harm reduction and housing first model when working with clients to have a “No wrong door” approach to services.  
• Develop and maintain strong ties to the community, law enforcement, and other service providers.
• Provide weekly supervision to case managers, representative payee, and peer support.
• Oversee the timely submission of required documentation and outcomes for supervisees.
• Assist with maintaining all program and documentation requirements per funder, agency, and program.
• In the absence of the Program Manager, oversee essential daily duties (ie: lead team meetings, provide consultation as needed, etc.)

Essential Duties:

• Oversee and assist supervisees with providing case management and supportive services to meet the needs of each individual by implementing a service plan with goals to assist client in becoming self-sufficient.    
• Build trust and rapport with individuals. 
• Perform outreach and respond to referrals to assess client eligibility for program.
• Identify the potential needs for clients, including linkage to substance abuse treatment, medication, medical treatment, legal counseling, housing, public/private conservatorship, vocational assessment and training and/or any other needs.
• Assist with coordinating services with multidisciplinary team (mental health specialists, case managers, peer advocate, medical team, psychiatrists)
• Provide bus tokens, bus passes, taxi vouchers, and/or direct transportation as needed. 
• Assists with various clients as necessary.
• Participate in case conferencing meetings and other community meetings.
• Coordinate and collaborate with other services providers or programs. 
• Participate in one-on-one supervision with program manager.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

QUALIFICATIONS

Knowledge, Skills & Abilities:

• Must be highly motivated and a self-starter.  The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.  Must have excellent organizational skills and the capability to work in a fast paced environment.  
• Strong knowledge of homeless services and resources.  Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.
• A bilingual background is a plus.
• The position requires an ability to work flexible hours including some early mornings and evenings.
• Strong knowledge of case management principles and intervention techniques specific to hard-to-reach, difficult to serve populations.
• The ability to conduct home and field visits.
• A bilingual background is a plus.

Experience:

• Three years’ experience providing services to highly vulnerable populations.
• Demonstrate an understanding of mental health symptoms, behaviors, and interventions.

Education:

• Bachelor’s degree from an accredited college or university in