Lead Trade Services Processor

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About this role:

Wells Fargo is seeking a Lead Trade Services Processor as part of the US Commercial Trade Operations department in Commercial Banking. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products
• Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards
• Guide individuals on complex tasks including amending letters of credit, processing documentary and direct collections in accordance with Trade Services standards
• Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership
• Prioritize work and provide day-to-day leadership to team
• Identify opportunities for additional product sales through client referrals and make recommendations to changes in existing policies and procedures
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ years of Trade Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years in a role with exposure to Bank Secrecy Act (BSA) / Anti-Money Laundering (AML), Sanctions and Anti-boycott policies and procedures, and demonstrates an ability to understand and consistently adhere to procedures related to these subjects
• CDCS (Certified Documentary Credit Specialist) certification
• Knowledge of Uniform Customs and Practice for Documentary Credits (UCP), International Standard Banking Practice for the Examination of Documents (ISBP), Uniform Rules for Collections (URC) and related trade rules
• Knowledge and understanding of international trade operations or similar work experience such as payment or credit operations
• Strong attention to detail and accuracy skills
• Ability to gather and deliver customer requirements, report operational status, engaging team resources, and escalate concerns
• Good communication skills and ability to articulate complex material to a diverse audience
• Ability to provide strong customer service while processing complex transactions and performing extensive research to resolve complex customer issues
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
• Excellent time management and organizational skills, with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment

​Job Expectations:

• Hybrid: 3 days in office, 2 days remote. Work hours: Monday through Friday 8AM to 5PM

Posting Locations:

• 600 South 4th Street, Minneapolis, Minnesota 55415
• 1525 W WT Harris Boulevard, Charlotte, North Carolina 28262

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$22.36 - $33.51

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit