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Job Details

Please note, this position will be responsible for managing a team of associates covering the Eastern Coast of the United States.

Interested candidates must be located within the Eastern United States and be willing to travel (up to 80%) across the specified territory.

Under the general direction of a Director, the Senior Manager- Field Services, is responsible for providing direct supervision to team members providing reimbursement and access support for patient access to our client’s products through interaction with the client’s patient support program services and other internal and external key stakeholders. This role may also oversee a functional business unit within Field Services. This role is responsible to ensure the assigned team is operating in accordance to established service levels, compliance standards, and operational efficiency. The Senior Manager- Field Services will work with the Director and/or client to provide program updates, regular team reporting, and address client issues within assigned geography. Team members in this role utilizes leadership skills to coach and mentor others and facilitate a team environment within the group. The Senior Manager may also collaborate with the Director and our internal sales and strategic account team members in offering creative solutions to expand service offerings to client and improve operational processes.

The Senior Manager plans, conducts, and supervises assignments. Additionally, this role reviews progress, evaluates results, recommends changes in procedures, may lead or direct fewer complex projects or certain aspects of projects, and operates with reasonable latitude for un-reviewed action or decision, but still may require final review of work product. 

Account Management:

to include serving as the primary liaison between company and client within specified geography; may lead client meetings or aspects of business reviews at the direction of Director; field client questions and requests; interpret client needs and develop appropriate action plan; work with management team to monitor, assess and identify strategies to improve program processes, services, systems, and analysis within defined geography; and provide internal advocacy for client.  

Team Management:

to include working with team to ensure that team is meeting contractual obligations and to seek ways to improve operational performance; identify staffing needs and work with HR to recruit appropriate staffing; serve as the interface for cross functional activities; maintain high motivation among team members; establish goals for the team; conduct performance reviews of team members; provides training and mentoring to team members and conducts career development discussions; Hold regular meetings with team and one-on-one meetings; provide coaching and guidance to leaders and partner with Human Resources in the resolution of associate relations issues. 

Business Development:

to include partner with Director to provide support to New Business Development in customizing and making capabilities presentations, which market services of company to prospective clients; May partner with New Business Development to inform proposals for new and existing customers; stay abreast of new business development opportunities; influencing clients by helping them see advantages of using other Manufacturer services; may identify new services to existing engagement which will help add value to both client and Manufacturer Services 

Training and Mentoring:

to include translating organizational strategies i