O2C GPE lead customer contact management

Join Our Team as an O2C Global Process Excellence Lead Customer Contact Management

Location: Budapest 

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.​

Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.​

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. ​

Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.​

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.​

Find out more about our mission to bring health in your hands at www.opella.com.

Job Purpose: As the O2C GPE Lead Customer Contact Management, you will oversee and strategically guide the design, updates, and continuous improvements of our core model. Your goal is to design a besz in class process, continuously improve it and ensure process alignment  from the  operational teams.

Key Responsibilities:

Core Model Leadership: Lead the design, development, maintenance, and optimization of core model processes, including customer claims/disputes, returns, and market recalls. Standardization & Efficiency: Drive global standardization and operational efficiency in collaboration with regional leads and affected functions. Audit & Governance: Establish stakeholder relationships, support audits, and ensure adherence to core model processes. Performance Improvement: Oversee process performance across geographies and propose actions for further improvement. Project Leadership: Lead and contribute to global projects, ensuring effective implementation of core model components. Innovation & Simplification: Propose innovative solutions to simplify operations and make processes future-proof. Stakeholder Engagement: Foster strong relationships through governance and networking, ensuring alignment and support for core model initiatives.

Key Requirements:

Experience: At least 5 years of extensive process experience in Customer Contact Management within a global, multicultural environment. Technical Skills: Proficiency in SAP and familiarity with customer contact or CRM applications. Process Knowledge: Good understanding of Order to Cash and Supply Chain E2E processes. Project Leadership: Proven experience in leading projects focused on process improvement. Interpersonal Skills: Excellent teamwork, communication, and networking abilities. Adaptability: Ability to work in ambiguous, constantly changing situations and lead remote teams. Language Proficiency: Fluent in English; knowledge of other European languages is desirable.

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: W