Customer Service Representative

What you’ll do:

The Customer Service Representative will provide sales support for Eaton HAC / MTL customers including channel partners, drive sales activity and provide all forms of pre and post order support. The position entails the use of SAP and Order Center to facilitate order status and will require working with plant personnel to address product questions, issues and shipment status. This individual will manage day-to-day shipping support for the HAC Group through Domestic and International shipping, invoicing, returns, delivery schedules and order updates and provide customer support on orders and shipping to meet customers’ expectations.

In this role you will: 

• Receive and respond to incoming telephone calls and emails regarding technical help, product application and selection, pricing and standard terms and conditions pertaining to the sale of the products.
• Evaluate all calls and develop sales leads for the outside sales representative assisting with quotations support if needed.
• Liaison and co-ordination with HAC / MTL UK internal departments and other Eaton business unit’s entities to ensure accurate information is delivered to the customer on their orders
• Provide all documentation requested by the customers. (Certificate of Conformance, Certificate of Origin).
• Be familiar with competitor's products and prices and continuously increase knowledge of Eaton Crouse-Hinds products and their application advantages to customer needs.
• Perform other Duties as assigned, from order management related functions to quoting. 
• Drive on-time delivery by working with manufacturing teams.
• Manage information support required by customers.
• Manage high volume of calls and emails each day.

Additional Information:

Basic (Required) Qualifications:

• Bachelor’s degree from an accredited institution OR High School degree AND a minimum of one (1) year of experience in a customer service environment.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1, H-1B, H-1B cap registration, O-1, E-3, TN status, 1-485 job profitability, etc.
• No relocation is offered for this position. All candidates must currently reside within 50 miles of Houston, IL or Syracuse, NY to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• SAP experience
• Experience in a manufacturing environment.