Senior Engineer - Cloud Services and Software

· Supporting Azure Containers customers with Azure Cloud Containers related technical concerns and questions. · Reviewing and understanding Cloud configurations and scoping correct level of troubleshooting and Cloud resource types that are of concern in each issue case. · Incident/Support case logging, categorization, prioritization, assignment, co-ordination, and communication until resolution. · Coordination with advisors and other related support teams. · Take ownership of user incidents/requests and follow up the status on behalf of the user and communicate progress in a timely manner. · Drive the issue / support request from first customer interaction to final resolution of Containers related issue.

Desired Anchor Attributes

KEY RESPONSIBILITIES · Work hours 9am – 6pm PST must be available for weekend shifts on rotation. · Demonstrate ownership of incident tracking, triage, mitigation, and resolution. · Demonstrate strategic thinking, quantitative and analytical skills, and collaboration. · Ability to work under stress and handle crisis situations. SKILLS · Strong skills in Cloud based tech solutions broadly. · Very strong skills in Azure Containers architecture, operations and troubleshooting – ACR, ACI, AKS primarily. · Excellent analytical and troubleshooting skills. · 2 + years of Cloud based tech experience (Preferred). · Strong fault analysis/determination and problem-solving skills. · Communicate and collaborate effectively in English. Excellent written and verbal communications skills are must. · Able to perform work under continuous deadline pressure. · Documenting troubleshooting and problem resolution steps.