Operations Associate

At Chime, we're passionate about creating products that help people Unlock Financial ProgressTM. We’re a financial technology company, not a bank*, founded on the idea that basic banking should be helpful, transparent, and fair.

At Chime Enterprise, we extend this mission to the workplace. We partner with forward-thinking employers across the U.S. to provide them with proven solutions to drive engagement, productivity, and organizational success within their teams. Our enterprise suite of products helps employers support their employees at any point in their financial journeys, creating a more financially healthy and engaged workforce, empowering them to own the long-term value of their work and achieve their financial goals. 

We are a dynamic team of innovators driven by our mission. Joining Chime Enterprise means being part of a fast-moving startup culture within the larger organization at Chime, offering room for bold experimentation, big decisions, and exciting growth opportunities. We’re revolutionizing the future of work and unlocking potential for both employers and employees alike—want to join us?

About the Role

We are hiring an Operations Associate who will be a key member of our growing team, with a focus on managing fulfillment operations and providing top-tier customer support. This role will center around overseeing redemption fulfillment, handling customer service inquiries, and disseminating critical insights about support processes. You will play a pivotal role in ensuring a seamless customer experience, optimizing the fulfillment lifecycle, and delivering actionable data-driven insights. Occasional out-of-hours support may be required.

The base salary offered for this role and level of experience will begin at $55,000 and up to $69,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

This job requires five days a week in the New York Chime Enterprise office.

Who You Are…

You are a customer service-driven individual with a passion for providing excellent support and operational execution. You thrive in fast-paced environments, excel at multitasking, and have a knack for data interpretation. Your proactive approach to problem-solving, combined with your attention to detail, makes you an invaluable team member, ensuring seamless end-to-end processes.

In This Role You Can Expect to

• Fulfillment & Redemptions Management: Oversee day-to-day activities related to user redemptions, track fulfillment progress, and optimize the redemption lifecycle for a smooth customer experience. Work with internal systems and external redemption partners to ensure accurate, timely fulfillment.
• Customer Support: Handle customer inquiries and manage support cases effectively, ensuring a high level of service. Provide insights and feedback from support interactions to improve customer service operations and product offerings.
• Data Insights & Reporting: Manage data related to customer support and redemption processes, creating dashboards and reports that help internal teams understand trends, service-level agreements (SLAs), and fulfillment performance. Communicate insights to enhance decision-making and operational improvements.
• Inventory & E-commerce Operations: Coordinate inventory management with fulfillment partners, ensuring smooth e-commerce operations. Oversee data integration across multiple platforms, including APIs/SFTPs, to maintain efficient data flow and system integration.

To thrive in this role, you have

• 1-3 years of relevant experience in customer service, fulfillment, redemptions, or operations support.
• Proficiency in using HubSpot and customer service platforms, with experience in managing reporting dashboards.
• Strong analytical skills, with the ability to manipulate and interpret data to make operational improvements.
• Excellent written and verbal communication, capable of delivering insights to internal teams and external partners.
• Experience with e-commerce, particularly in inventory management, fulfillment processes, and managing supply chain points.
• Proven ability to work independently, follow through on tasks, and manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• A proactive approach to identifying and addressing operational inefficiencies.
• Ability to create and manage comprehensive reporting dashboards from various data sources.
• Experience with e-commerce in