Medical Administrative Assistant - Cardiothoracic Surgery

Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff who interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail.

High school diploma or G.E.D. equivalent required.
Minimum three years of secretarial, back office/front office experience in a physician's office or customer service role required.
Outstanding interpersonal skills with a commitment to customer service required.
Healthcare experience preferred.
Completion of a medical terminology course preferred.
Excellent oral and written communication skills.
Strong computer experience with advanced proficiency in Microsoft Word and Excel.
Excellent organizational, analytical, and problem-solving skills.
Highly motivated, able to work independently.
Able to multi-task and prioritize work load.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.