CBT - Chief Clerk (1410) Citywide (C00408)

Company Description

THIS IS A CITYWIDE EXAM
San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Application Opening: December 1, 2025
Application Deadline: December 14, 2025 (The application submission period will close at 11:59 PM)
Recruitment ID:   CBT-1410-C00408
Salary range: $101,530 - $123,344 ((Click here for compensation information.)

Department: Citywide
Job class: 1410-Chief Clerk
Role type: Permanent Civil Service 
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of 10
List type: Combined Promotive and Entrance
 

Job Description

Under general direction, the 1410 Chief Clerk supervises employees engaged in a wide variety of office clerical work. SUPERVISION EXERCISED: Supervises a large group of employees engaged in clerical work.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Plans, assigns, supervises and inspects the clerical and office work of subordinate employees; reviews such work for completeness and conformance to existing procedures and instructions.
2. Performs difficult and specialized clerical work involving the exercise of considerable individual judgment and knowledge of appropriate laws, regulations and procedures of the department assigned.
3. Interprets, oversees and provides the dissemination of specialized information to the public and/or departmental personnel regarding the policies and procedures of the department to which assigned, as well as the regulations enforced by that department.
4. Interviews members of the public in order to obtain information and screens issues to determine appropriate referrals to professional and technical staff; responds to difficult client issues and deals personally with a wide range of problems requiring specialized knowledge of the policies, procedures and regulations of a department.
5. Accesses specialized computer software in order to obtain and ensure the accuracy of information regarding specific departmental functions.
6. Explains and interprets administrative decisions and policies as they apply to office operations of the department.
7. Consults with and advises the general public, other departmental officials and others in regard to specific functions and responsibilities of assigned office.
8. Supervises the receipt, processing, filing and general handling of a wide variety of documents and papers.
9. Provides consultation in the development of new procedures and methods relative to office routines and clerical processes.

Qualifications

How to qualify
These Minimum Qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Every application is reviewed to ensure that you meet the minimum qualifications listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

1410 class Minimum Qualifications:
Experience: Four (4) years of highly responsible and diversified clerical experience, including preparing and processing complex work impacting an entire department or section; responding to and resolving difficult day to day problems and/or complaints encountered by staff, the public and others individuals, etc. on office operation and procedures; and explaining and interpreting information to departments, staff, the public and/or others; including two (2) years of experience in a supervisory capacity over a clerical function/unit, which included evaluating subordinate employees.