Patient Liaison (Portland Mobile Clinic)

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against “we caught it too late again.”

Not Your Average Patient Liaison Job

• We strongly believe in providing our staff with competitive wages and solid benefits.
• We believe in merit, happy employment, and job satisfaction!
• Step away from traditional front desk roles, we offer more variety, patient connection, and the opportunity to support innovative mobile clinic operations
• We provide the perks and benefits alike to other ‘tech-companies’ versus the status quo of medical practices/hospitals.
• Preventative medicine welcomes positive energy which we love to embrace at Prenuvo!

This role will mainly support our fleet of mobile clinics (dispatched across the US) and requires that you must be within commuting distance of 45 minutes of one of our following locations: Atlanta, New York City, Bethesda, or Miami. This role has a travel requirement of about 80%.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

Front Desk Responsibilities

1. Patient Check-In, Registration, and Check Out
• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity, and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post-scan expectations.
2. Communication and Coordination
• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized, stocked, and operates efficiently.
3. Customer Service Excellence
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

What You’ll Bring

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
• 1+ years of experience in phlebotomy strongly preferred

Nice-to-Have:

• Previous experience in healthcare, hospitality, or MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

Considerations

• The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These 15-minute sitting breaks are in addition to and do not interfere with the state-mandated meal and rest breaks

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consist