Sr Specialist, Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Specialist, Operations Management plays a key role in driving operational excellence and enhancing customer satisfaction by utilizing advanced technical and system expertise. This position is primarily responsible for developing and managing customized reports using BusinessObjects platforms such as DataMart and BIC, ensuring they align with the needs of internal stakeholders and audit requirements. The Specialist also supports daily operational activities to include the servicing a portion of our loan portfolio and other operational task that may be assigned. In addition, the position will proactively identify opportunities to optimize processes and improve overall unit efficiency.

Key Responsibilities

• Design, generate, and maintain tailored reports for internal clients and audit compliance using BusinessObjects platforms, DataMart and BIC.
• Analyze and validate operational data to ensure reporting accuracy, consistency, and quality.
• Support daily operations, contributing to the team’s productivity and effectiveness.
• Identify and implement process enhancements to streamline workflows and reporting procedures.
• Uphold high standards of quality assurance and customer service.
• Embrace new concepts, technologies, and responsibilities in a dynamic and evolving environment.

Qualifications

• Proven experience with BusinessObjects platforms, such as DataMart and BIC, including report creation, customization, and troubleshooting.
• Strong knowledge of data structures, relational databases, and reporting methodologies.
• Ability to interpret business requirements and develop effective reporting solutions using BusinessObjects platforms, DataMart and BIC.
• Experience in data validation, cleansing, and quality assurance within reporting environments.
• Demonstrated skill in optimizing and automating reporting processes to enhance efficiency and accuracy.
• Excellent analytical, organizational, and communication skills.
• Ability to work both independently and collaboratively in a fast-paced setting.
• Commitment to continuous learning and adapting to emerging technologies and changing responsibilities.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Collaborative & Strong Communicator - Work collaboratively with other members of the team to produce the best work each and everyday.

• Client-Focused - Acknowledges that requests from our internal clients are very important and does the best to provide correct and accurate data

• System Savvy - Able to navigate many varied systems and is technically savvy. Examples of systems used in this role: ACBS, DataMart, IBS, BIC and PCFS Loan Manager.

• Multi-Tasker - experienced with multi-tasking and working in fast-paced, often-changing environment. Experience working in a team where processes and procedures are changing and updating.

• Detail Oriented - Complete all necessary activities related to the creating custom reports. Act as the Subject Matter Expert in this role as well

Who You Are

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You understand that success is in t