Customer Service Contact

<p><span>Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.</span></p><p></p><p><span>Valeo is an automotive supplier and partner to automakers worldwide. As a technology company, we design innovative solutions for smart mobility, with a particular focus on intuitive driving and reducing CO2 emissions. The Group also provides and distributes spare parts for automakers and independent aftermarket operators.</span></p><p><span>Currently for our entity Valeo Lighting Systems in Chrzanów we are looking for a proactive and detail-oriented <b>Customer Service Contact</b> to join our team. In this role, you will act as the primary liaison between customers and internal departments, ensuring that customer demands are fully integrated into our planning and production systems. You will play a key part in ensuring smooth order fulfillment, accurate planning, and high service levels.</span></p><p></p><p><b>Key Responsibilities:</b></p><p></p><ul><li><p><span>Identify and report major order fluctuations between forecasted and confirmed schedules; validate accuracy of customer data.</span></p></li><li><p><span>Enter and maintain closed orders in the ERP system.</span></p></li><li><p><span>Release picking lists for customer shipments when needed.</span></p></li><li><p><span>Follow the full supply chain flow (procurement, production, and shipping) and take corrective actions if needed to maintain high service levels.</span></p></li><li><p><span>Coordinate with external logistics platforms and resolve logistical issues.</span></p></li><li><p><span>Prepare export customs documentation when necessary.</span></p></li><li><p><span>Ensure proper backup exists for each customer account; train backup personnel and inform customers during absences.</span></p></li></ul><p></p><p><b>Join our team if you have:</b></p><p></p><ul><li><p><span>Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.</span></p></li><li><p><span>Minimum 2–3 years of experience in a similar role within supply chain, planning, or customer service—preferably in a manufacturing environment.</span></p></li><li><p><span>Experience working with ERP systems (SAP, Oracle, etc.) and EDI platforms. </span><span>? as a plus</span></p></li><li><p><span>Strong analytical and organizational skills.</span></p></li><li><p><span>Fluent in English (minimum B2 level required)</span></p></li></ul><p></p><p><b>We can offer you:</b></p><ul><li><p>Employment in an international production company with high quality standards of work, a leading multinational hightech automotive supplier;</p></li><li><p>Attractive working conditions and benefits: possibility to work remotely, participation in internal and external trainings</p></li><li><p>Additional health and life insurance, private medical care (Medicover),</p></li><li><p>Employee Retirement Program (PPE) and other social benefits.</p></li></ul><p><b>Job:</b></p>Customer Service Contact<p><b>Organization:</b></p>Material Planning/Production Control<p><b>Schedule:</b></p>Full time<p><b>Employee Status:</b></p>Regular<p><b>Job Type:</b></p>Probation period contract (Regular)<p><b>Job Posting Date:</b></p>2025-08-01<p><i>Join Us !<br/>Being part of our team, you will join:<br/>- one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development<br/>- a multi-cultural environment that values diversity and international collaboration<br/>- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth<br/>- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development<br/><br/>More information on Valeo: <u><a href="https://www.valeo.com/" rel="noopener noreferrer" target="_blank"><span><span>https://www.valeo.com</span></span></a></u></i></p>