Bilingual Customer Service Specialist 2

Description

Closing date: Open Until Filled

Benefit type: non benefited

Benefits available: For a full description of our benefits, please click here.

About the job:

Our Bilingual Customer Service Specialists perform varied office and customer service duties including reception, customer transactions, cash handling, and general office assistance.

Candidates hired in this position will receive a bilingual differential on top of their hourly rate upon completed language assessment.

A day in the life:

• Provides excellent customer service both externally and internally. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
• Greets the public and directs them to activities; answers multi-line telephone, and provides information on district programs, facilities and events.
• Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, concessions, etc. May process refunds, credits, and transfers.
• Assists the general public with program enrollment both in person and online. Notifies participants of programs/class cancellations or changes.
• Identifies and reports safety concerns promptly to the appropriate person(s).
• Schedules and processes facility rentals. Assists customers in understanding facility rental guidelines and requirements.
• Provides various clerical duties such as data entry, word processing, filing, photocopying, inventorying and maintaining bulletin boards and display cases, etc.
• Maintains safety, cleanliness, and organization of work area and surrounding lobby area. Assist with other cleaning as assigned.
• Performs emergency support as directed in the emergency action plan.
• Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
• Communicates and reports safety concerns promptly to the appropriate person(s).
• Performs other job-related duties as assigned

Schedule: 

Schedule varies,  including weekends and holidays 

Facilities operate from 5:30am-8:15pm Monday-Friday and 7:45am-6:15pm on weekends

Requirements

What you’ll need for success:
Strong Knowledge of:

• Customer service standards;
• Cashier and money handling procedures;
• General office practices;
• Multi-line telephone systems; and
• Basic math, spelling, business writing and grammar.
• Basic office software, i.e.- Microsoft Outlook, Teams, etc.

Skill and Ability to:

• Communicate effectively, tactfully, and pleasantly with the public and all contacts, including in person, by phone or e-mail;
• Maintain focus and organize and prioritize own work with frequent interruptions and distractions;
• Work independently while also able to work cooperatively with others;
• Navigate difficult conversations or conversations with upset people while maintaining rapport;
• Proficiently operate a variety of office equipment including computer, phone system, and copy machine;
• Demonstrate excellent multi-tasking skills; and
• Create a positive, constructive and respectful relationship with staff and the general public.

What we’re looking for:
Education, Experience, and Training:

1. High school diploma or equivalent; AND
2. Bilingual in Spanish and English; AND
3. One (1) year of customer service experience with cashiering and computerized processing experience; OR
4. Any satisfactory combination of education, experience and training.

Position Specific Requirement

This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.

If you do not have a driver’s license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business

Working Conditions:

The following are working conditions, including environmental and physical demands, required for this classification.

• Duties are primarily performed in a public reception environment.
• Remain in a stationary position (sitting or standing) for extended perio