Operations A/V Technician

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Summary

JLL is seeking an mid-level Audio-Visual Technician to support a client portfolio with comprehensive AV infrastructure. This role is responsible for maintaining, troubleshooting, and optimizing audio-visual systems across conference rooms, digital signage assets, collaboration spaces, and common areas. The ideal candidate combines strong technical expertise with exceptional customer service skills, ensuring seamless technology experiences for building occupants and stakeholders.

Key Responsibilities

Technical Support & Troubleshooting

• Respond to service requests and equipment concerns promptly, prioritizing based on business impact

• Troubleshoot and resolve issues with conference room control systems (Q-SYS or similar platforms), meeting spaces, and integrated AV components

• Diagnose and repair electronic components including control panels, amplifiers, signal processors, and connectivity infrastructure

• Provide technical guidance and user support for videoconferencing equipment, cameras, microphones, speakers, projectors, and display monitor

System Maintenance & Operations

• Maintain and operate audio-visual equipment across conference rooms, training facilities, breakrooms, offices, and restaurants, ensuring optimal performance and minimal downtime

• Perform scheduled preventive maintenance and routine repairs on conference room systems, digital signage, BrightSign players, and display equipment

• Conduct regular system testing and quality checks to proactively identify and resolve potential issues before they impact users

Installation & Configuration

• Deploy and configure new AV equipment including collaboration systems, digital signage, and display technologies

• Read and interpret technical documentation, schematics, wiring diagrams, and manufacturer specifications to determine proper installation and troubleshooting procedures

• Maintain accurate inventory records and documentation of all AV assets, configurations, and service history

Cross-Functional Support

• Collaborate with IT teams on network-related AV issues and system integrations

• Receive cross-training in security hardware systems (access control) and provide backup support as needed

• Communicate effectively with management, vendors, and end-users to ensure service excellence

• Participate in emergency response protocols and after-hours support rotation as required

Required Qualifications

Experience & Technical Skills

• High school diploma or equivalent

• 3-5 years of hands-on experience installing, configuring, and troubleshooting professional audio-visual systems

• Demonstrated expertise with conference room control platforms (Q-SYS, Crestron, Extron, AMX, or equivalent)

• Working knowledge of video conferencing technologies and unified communication platforms

• Proficiency troubleshooting electronics including signal flow, wiring, connectors, and basic electrical components

• Experience with digital signage systems and content management platforms (BrightSign experience highly valued)

• Basic networking knowledge including IP addressing, VLANs, and network troubleshooting

• Competency with Microsoft Office suite and work order/ticketing systems

Professional Competencies

• Strong customer service orientation with ability to translate technical concepts for non-technical users

• Excellent verbal and written communication skills for documentation, reporting, and stakeholder interaction

• Self-directed work style with ability to prioritize competing demands and manage time effectively

• Meticulous attention to detail in troubleshooting, documentation, and quality control

• Proven ability to work collaboratively in team environments and independently as situations require

• Adaptability to rapidly changing priorities in fast-paced facilities environments