Customer Success Internship

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.  

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. 

Job Description

We are looking for a Business Student with junior or senior level standing to join us this summer on our Dynatrace ONE team. This is a full-time, paid internship.  

Responsibilities:  

• Collaborate with senior members of the team on customer success and renewal activities for Dynatrace customers 

• Contribute to any existing and/or future project initiatives 

• Analyze and research certain dynamics of our existing customer base to help discover existing trends 

• Support the Customer Success team by identifying different challenges and researching solutions  

• Work with members of the team to help create customer outreach campaigns that will drive further adoption of the Dynatrace platform 

• Review existing processes with the goal of helping to improve where possible 

The Customer Success Intern will partner with Customer Success Managers, Leadership, and other Dynatrace ONE team members and will gain hands-on industry experience in the field of Software and Customer Success.

Qualifications

Minimum:

• Currently enrolled in a full time 4 year degree program in business or a related field.

Preferred:  

• Up to 1 year of experience in a customer facing role within software and/or technology

• Considering a career in the business side of software and technology 

• Ability to identify different challenges and think creatively to work towards a solution 

• Strong analytical skills 

• Familiar with one or more of the following technologies:  

  • Microsoft Excel 

  • Microsoft Sharepoint 

  • Familiarity with different cloud technologies and Software as a Service (SaaS) 

• Passionate about learning new solutions and technology 

• Strong written and verbal communication skills.  

• Ability to work individually and in a team environment. 

Additional Information

• 10 week paid internship from June - August

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is