Director of Investment Operations

Allworth Financial (www.allworthfinancial.com) is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

Allworth Financial is a high growth, private equity backed, multi branch Registered Investment Advisor. Founded in Sacramento, California, in 1993 Allworth is primarily a fee-based, employee-centric fiduciary advisory firm, that prides itself on emphasizing client well-being and education. The business is a multi-billion dollar firm and is on track for continued growth through both acquisitions and strong organic growth. Allworth is considered a great place to work and was once again given the prestigious “Circle of Excellence” award by the National Business Research Institute for employee and client satisfaction in 2021, placing it among the best-loved brands in America. Allworth Financial was also recognized as a Barron's Top 40 RIA in 2022.

SUMMARY: 

The Director of Operations is responsible for overseeing the integrity, execution, and centralized administration of data within Allworth’s portfolio accounting system and platform. This role involves leading, managing, and developing the Investment Operations Teams who handle the SMA, Structured Notes, and Alternative Investments account onboarding and servicing. 

This is an Exempt position reporting to our VP of Operations in our Addison, TX or Indianapolis, IN office.

 

DUTIES AND RESPONSIBILITIES: 

• Oversee the daily setup, maintenance, and reconciliation of client and portfolio information across multiple platforms. 

• Monitor data feeds for breaks and ensure timely updates upon reconnection. 

• Establish and enforce quality standards. 

• Conduct regular reviews and audits to assess project/program quality and compliance with standards and requirements. 

• Develop and execute periodic data scrubs to ensure the integrity of system information. 

• Serve as an internal subject matter expert and support for Envestnet and Tamarac users. 

• Identify and recommend opportunities to enhance and expand the use of Tamarac, Salesforce, or specialized strategies. 

• Oversee user access, maintenance, and security permissions at custodians and Tamarac. 

• Support M&A integration activities and various firm and team initiatives. 

• Collect and report on metrics, including milestone achievements for portfolio accounting system conversions, new and closed accounts, and service items. 

• Drive process improvement initiatives to enhance efficiency, effectiveness, and scalability. 

• Foster a culture of learning and innovation. 

• Allocate resources effectively to support project/program priorities and optimize talent and budget utilization. 

• Create and maintain departmental procedures. 

• Maintain high service excellence standards by enforcing quality and service standards. 

• Oversee compliance standards and ensure adherence to all policies and procedures. 

• Perform any other duties as assigned. 

QUALIFICATIONS: 

• Intellectual curiosity for the investment management and financial planning industry. 

• Proven understanding of securities and how they transact. 

• Hyper-extreme attention to detail. 

• Minimum 5 years of experience in the financial services industry. 

• Intermediate to advanced Excel skills, including proficiency in Index Matching, XLOOKUP, pivot tables, and building tables using queries and connections. 

• Knowledge and experience in portfolio account systems such as Envestnet, Tamarac, Orion, Advent, or Black Diamond.