Loan Ops Team Lead II

Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Loan Operations Team Lead II guides and supervises the day-to-day of a unit or team in Loan Operations. The job performs various administrative tasks involved in servicing loans.

Depth & Scope:

• Performs duties of Employees supervised on a limited basis and acts as an experienced resource for team
• Activities involve day-to-day work load coordination, resolution of procedural problems, and prioritization based on business objectives
• Usually provides support to two or more teams performing two or more operations activities
• Responds to more complex inquiries and issues from Customers and internal units
• Researches information to provide responses and resolution
• Contacts Customers to explain items affecting their accounts
• Reviews work, provides information and procedural knowledge to less experienced staff
• Performs varied, non-routine administrative tasks in support of a single unit or team within Loan Operations
• Responds to inquiries and issues from internal units
• Performs research and reviews of any unresolved suspicious items with staff to help prevent fraudulent activities
• Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching and guidance to team members
• Performs preliminary research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities
• Makes entries in general ledger related to paperwork and information processed
• Ensures accuracy of entries and verifies data entered
• Approves and reviews general ledger entries and/or invoices for accuracy and completeness
• Provides input and assistance to management in developing and maintaining budget as requested
• Identifies audits, investigates, and rectifies departmental discrepancies

Education & Experience:

• 2 year degree or equivalent experience
• 3-5 years related experience required
• Previous lead experience is required. Ability to coach and motivate Employees to improve performance and efficiency
• Demonstrated attention to detail and proven ability to prioritize workload to meet unit objectives
• Direct experience in one or more Loan Operations functions is preferred
• Excellent written and verbal communications skills are required
• The ability to understand and apply complex policies and procedures is required
• Knowledge of relevant banking rules and policies is preferred
• The ability to balance competing priorities and make sound business decisions within standard policy is also required
• Ability to interact with and provide excellent Customer service to internal and external Customers
• Excellent PC skills and familiarity with standard office equipment

Preferred Qualifications:

• Leadership experience
• Fidelity AM experience (Blue zone)
• Loanserv (Sagent)
• Strong Organizational and Research skills

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing –