Hyannis, MA Calibration Customer Service Representative

Customer Service Representative – Automotive Calibration Company

We are seeking a motivated and detail-oriented Customer Service Representative to join our team at Expert Calibration, a leader in automotive calibration services. The ideal candidate will deliver exceptional customer support, effectively manage client inquiries, and ensure seamless service coordination. A strong aptitude for computer systems and excellent communication skills are essential for this role.

Key Responsibilities:

Customer Interaction

• Provide professional and courteous assistance to customers via phone, email, and in- person.
• Address customer inquiries regarding services, appointments, and pricing.
• Resolve customer complaints and escalate issues when necessary.

Scheduling and Coordination

• Schedule calibration appointments and follow up on service timelines.
• Coordinate with technicians and service departments to ensure efficient operations.

Administrative Tasks

• Maintain accurate customer records in the company database.
• Process invoices, payments, and service orders.
• Prepare and distribute customer reports and service updates.

Technical Knowledge and Support

• Utilize computer software to log and manage calibration requests.
• Learn and explain basic calibration processes to customers when needed.
• Stay updated on new technologies and services offered by the company.

Team Collaboration

• Work closely with technicians, management, and other staff to ensure customer satisfaction.
• Participate in team meetings and contribute to improving processes.

Benefits:

• Competitive salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.

Working Conditions:

• This role is primarily office-based but may involve occasional interaction with technicians in the service area.

• Education: High school diploma or equivalent; additional education or certification is a plus.
• Experience: Previous experience in customer service or the automotive industry is preferred.
• Technical Skills: Proficient in Microsoft Office Suite, CRM systems, and other relevant software.
• Communication: Excellent verbal and written communication skills.
• Organization: Strong attention to detail with the ability to multitask in a fast-paced environment.
• Problem-Solving: Demonstrated ability to handle customer concerns effectively and professionally.