Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook  I YouTube

Job Description

The Customer Service Supervisor I is responsible for leading a team of Specialists who manage the customer relationship. They are accountable for guiding their team to meet customer needs and drive business results. This is the first level of supervision within the Customer Service group.  The level I is proficient at the below duties and requires intermittent Management support. 

WHAT YOU GET TO DO

• Geographic Scope: North America
• Number of colleagues directly reporting to this job: 7-12
• Align team resources and workloads to maximize customer and employee experience while ensuring adherence to department metrics and standard work processes
• Leverage your team’s diverse perspectives and capabilities to identify innovative opportunities to anticipate/meet customer needs
• Coach team to ensure individuals are implementing/communicating corrective action to eliminate non-conformances; understand root cause with repetitive errors and address accordingly
• Build organizational capability through recruitment, development, and retent