HR Technology Analyst

Reporting to the Manager, HR Digital Products & Capabilities, you will support the day-to-day operation, maintenance, and continuous improvement of Workday and related Human Resources technology platforms. You will serve as a key responder for system issues, providing configuration support, troubleshooting, testing, documentation, and customer support to ensure Human Resources systems remain accurate, reliable, and easy to use. You will partner with Human Resources teams and end users to translate business needs into practical technology solutions, support Workday releases and enhancements, and contribute to Human Resources technology projects that improve processes, reduce manual work, and strengthen the overall employee experience.

A Taste of Your Responsibilities

• Serve as a primary responder for Workday and Human Resources technology issues, triaging, troubleshooting, resolving cases through Workday Help and ServiceNow, and providing responsive support to Human Resources teams and employees during system issues, outages, and enhancement requests.

• Perform day-to-day Workday configuration, security administration, business process maintenance, and system updates while researching configuration options, evaluating enhancement requests, and recommending solutions that meet business requirements.

• Partner with Human Resources stakeholders and end users to understand business needs, translate requirements into practical technology solutions, identify process improvements, reduce manual workarounds, and better leverage existing Workday functionality.

• Support system releases, upgrades, implementations, module launches, and acquisition or divestiture integration activities by assessing impacts, defining test criteria, coordinating and executing testing, ensuring quality assurance, and communicating relevant enhancement opportunities.

• Maintain accurate documentation for configuration, security, support processes, business processes, training materials, and communications while assisting with project planning, design, development, implementation, and project management activities.

• Contribute to a collaborative team environment through agile ceremonies, continuous professional development, knowledge sharing, peer support, and a commitment