Solar Field Supervisor

Description

Photon Brothers is bringing the next generation of solar panels, battery backups, and EV home charging stations to our customers in Colorado and California. We are looking for a motivated Solar Field Supervisor to join our team! 

 The Field Supervisor will be responsible for the oversight and delegation of daily activities and metrics of installers and lead installers.  This role will lead the team in metric success across multiple projects. 

Responsibilities

• Oversee the daily activities and actively manage the performance of the regional Field Operations Team
• Ensure team members are completing daily tasks and enforce metric success
• Identify areas of opportunity to improve and recommend process changes to support increased efficiency of the team
• Effectively manage the headcount and schedule of Installers and Lead Installers to meet the demands of the business and ensure goals are met
• Manage schedules to ensure adequate coverage based on Customer and Technician needs
• Hold daily/weekly huddles to review key metrics, areas of opportunities and address trends 
• Review and approve employee time cards
• Provide performance feedback and coaching
• Assist the Regional Director as needed to improve and deliver excellent customer service
• Meet or exceed Safety, Quality and Productivity targets
• Represent Photon Brothers in a professional and responsible manner when communicating with others both inside and outside the company.
• Participate in recruiting cycle, onboarding, and training of new team members to ensure success of all members of the crew
• Develop and maintain strong working relationships with peers and stakeholders across the organization.
• Other duties as assigned

Requirements

• Minimum of 5 years’ experience with customer interaction strongly preferred
• Excellent interpersonal, verbal, and written communication skills. Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remain tactful when communicating negative information.
• Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis. Strong retention skills with the ability to follow a process flow and/or script as needed. 
• Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and execute tasks with minimum supervision. 
• Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy.
• Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. 
• Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals.
• Ability to accept and apply coaching and feedback from leadership.
• Proven track record of reliability and a strong work ethic is a must.
• All candidates must successfully complete and pass MVR background check

This is a full-time position eligible for a comprehensive benefits package, including medical, dental, and vision insurance. Photon Brothers also provides employer-sponsored telehealth services for employees and their families, covering both general medical and mental health care, as well as company-paid life insurance.

Employees in this role accrue paid time off (PTO), receive paid company holidays, and are eligible to participate in the company’s 401(k) retirement plan with employer match.