Senior Project Manager

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. 

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

As Sr. Project Manager, you would help coordinate agile teams to support an Enterprise Call Center utilizing the ServiceNow platform. In this role, you will serve as a key partner to the Program Manager in leading multiple sub-teams, advising and engaging the client on key operational and strategic priorities, tracking, and supporting completion of high-quality deliverables, and assisting with team management tasks. 

In addition, successful applicants will demonstrate an ability and desire to continually learn new technologies in a changing environment; analytical and problem-solving way of thought; business-oriented mindset; and overall resilient, flexible, and enthusiastic personality. The right candidate is a team player who can embrace ambiguity to translate client needs using an agile delivery framework to deliver technical solutions that achieve mission value and measurable outcomes. 

Job Location

Remote within the US

Key Responsibilities  

• Proficiency in Project Management experience in an Agile software development environment, owning the planning, execution, and completion of projects, ensuring alignment with scheduled milestones and budget constraints. 

• Experience conducting daily scrum stand-up meetings, facilitating Sprint planning meetings and coordinating Sprint reviews, retrospectives, and burn-down charts  

• Define all project activities and milestones required to meet objectives and deliverables, to include sequencing tasks, estimating effort with project team members, determining the critical path, and leveling the project schedule  

• Monitor program execution to identify obstacles/deviations from plan and takes corrective action as needed  

• Conducts continuous risk assessment and management, including developing measures to reduce risk in program execution.   

• Works with stakeholders to develop metrics and creates reports for tracking metrics and program execution  

• Manages the contract, including budgeting, resource allocation, and performance, including management of sub-contractor personnel  

• Develops plans, assigns tasks, monitors performance, communicates progress, resolves conflicts, and escalates issues  

• Experience with all aspects of configuration management planning including configuration identification, change control, configuration status accounting, configuration audits, configuration documentation  

• Maintain detailed and up-to-date project documentation, including project plans, progress reports, and leadership briefings for key stakeholders. 

• Ensure all project deliverables adhere to established quality standards, regulatory guidelines, and agency policies. 

• Proactively identify, assess, and communicate potential risks associated with project development and execution. 

Basic Qualifications  

• Current active Public Trust Clearance 

• US Citizenship required  

• Must reside in the United States and work must be performed in the United States.  

• 6+ years of IT Project Management experience 

• 1+ years’ experience with Microsoft Project or Visio 2003 or greater  

• 1+ years’ experience with JIRA or other requirements work tracking tools 

Preferred Qualifications  

• Experience supporting Department of Homeland Security highly preferred 

• 3+ years’ experience managing distributed teams in support of geographically dispersed customers. 

• 3+ years’ experience with the Agile methodology 

• 1+ years of experience managing ServiceNow projects 

• Experience in telephony systems 

• Project Management Institute (PMI) Project Management Professional (PMP) certification  

• Cert