Seasonal Part-Time Live Expert

Student Opportunity – Live Expert

 

This position is only available to active Utah Valley University students - please do not apply if you do not meet this requirement

 

Are you ready to take the first step into a fulfilling career? Join Foundever as a Seasonal, Part-Time QuickBooks Live Expert to be the primary point of contact for Intuit users to deliver personalized and high-quality customer service through live consultations, assisting with a variety of financial inquiries, such as review of statements, payroll issues, and any complex bookkeeping problems. You will be empowered to take initiative, enhance your skillset, and build connections that will last a lifetime.

Benefits:

 

• Build a custom schedule that works for you! Hours can be molded around your school and personal life.
• $21/hour + paid training
• Customize your work hours with options between 10 AM - 7 PM MT Monday - Friday
• Learn new skills and robust knowledge to advance through your career journey
• Sharpen your support capabilities and workplace confidence
• Use your financial/accounting knowledge to assist small business owners
• Gain confidence and experience in client communications
• Develop analytical, solution-oriented approaches to challenges and obstacles

Qualifications:

 

• Be an active/enrolled student at Utah Valley University
• Successfully passed Course 2250
• Able and willing to work on campus and at our Orem Foundever site
• At least 18 years old
• Have a high school diploma or GED equivalent
• Have a passion for helping people
• Strong written/verbal communication skills
• Approach life with a can-do attitude
• Comfortable being on camera with your customers to humanize interactions
• Must pass a background check

Location:

 

• This position will include flexibility between a campus workspace and the Foundever site at 545 East University Parkway, Orem UT
• Take advantage of the UVX 830X bus route, only a 10-minute ride between UVU Station and University Place Station!
  • Runs every 6 minutes
  • Free to eligible UVU students through your UVU ID
  • Less than a 5-minute walk from University Place Station to Foundever

Responsibilities:

 

This is a customer-facing role where you will be using state-of-the-art video communications software to interact with customers. Your tasks will include:

 

• Using your in-depth bookkeeping/accounting knowledge, evaluate and manage client calls with high attention to detail and with the ability to quickly access exactly what is needed to process all client work for our service agreement
• Meet highly efficient deadlines and have the ability to quickly process all client work per our service agreement
• Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the customer-facing role
• Evaluate/manage complex bookkeeping problems, such as financial statements eros, chart of accounts cleanup, sales tax issues, unsolved A/P and/or A/R, payroll issues, merchant services, and 3rd party interaction concerns/questions
• Utilize strong organizational skills to ensure client follow up and communication is executed in a timely manner
• Prepare and review financial statements and workpapers
• Perform domain expert services (bookkeeping/accounting)
• Review information input by customers for accuracy
• Research regulations to support guidance

About Foundever

 

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries,