Assistant Housekeeping Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

ASSISTANT HOUSEKEEPING MANAGER 

The Four Seasons Resort Lāna’i is looking for an Assistant Housekeeping Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

 

WHAT YOU’LL DO 

Our Assistant Housekeeping Manager oversees daily Housekeeping shift operations to ensure guest rooms and public spaces consistently reflect Four Seasons standards of luxury, cleanliness, and presentation. They lead and support the team to deliver an exceptional guest experience through strong attention to detail, effective productivity management, and adherence to Forbes Five‑Star service standards. Responsibilities include, but are not limited to:       

• Supervise and lead Housekeeping staff across guest rooms, public areas, and designated spaces by interviewing, training, mentoring, and coaching team members to consistently meet Forbes Five‑Star and Five‑Diamond standards 

• Conduct performance evaluations, administer corrective action when necessary, and ensure accurate daily labor reporting and timely bi‑weekly payroll submission 

• Maintain clear communication and provide prompt follow‑up on operational issues, guest requests, and special requirements 

• Schedule staff and coordinate daily assignments, overseeing the smooth start and execution of each shift 

• Monitor team performance to ensure productivity goals, quality standards, and guest expectati