Sr Product Manager - Business Systems

Department: Technology

Employment Type: Full Time

Location: Los Angeles HQ

Compensation: $165,000 - $185,000 / year

Description

We are seeking a Senior Product Manager, Business Systems (Merchandising, Planning, OMS & Inventory) to lead the strategy, roadmap, and optimization of the core systems that power our Supply Chain and Operations.
This role serves as the primary point of contact for Operations, Merchandising, and Planning teams, ensuring that Order Management, Inventory, and Planning systems work seamlessly together to deliver accurate visibility, efficient fulfillment, and scalable business processes.
The Senior Product Manager will own system functionality and roadmap across OMS, Inventory Management, Merchandising, and Planning platforms—including NetSuite ERP, Clarity IMS, Demand/Allocation Planning tools, 3PL/WMS integrations, and Teamwork Commerce OMS.
 In addition, this role includes people leadership responsibilities, mentoring junior product managers and analysts to ensure consistency in product practices, roadmap alignment, and delivery excellence.

This is a highly cross-functional position interfacing with Operations, Merchandising, Planning, Finance, Engineering, and Digital Commerce teams to align business needs with system capabilities.

Key Responsibilities

Business Systems Ownership

• Own the product vision, roadmap, and prioritization for Order Management, Merchandising, Planning, and Inventory systems.
• Drive end-to-end process automation and data accuracy across order orchestration, inventory tracking, demand planning, and replenishment workflows.
• Ensure seamless integration and data consistency across OMS, ERP (NetSuite), Clarity IMS, Planning systems, WMS/3PLs, and Accounting.
• Partner with engineering to modernize business systems architecture, improve scalability, and enable automation.
• Define data governance and configuration standards for master data, item attributes, order states, and planning parameters.

Supply Chain Operations Partnership

• Act as the primary POC for Supply Chain Operations, ensuring technology effectively supports business processes for order fulfillment, planning, and replenishment.
• Partner with operations and planning teams to identify process gaps, document requirements, and deliver system enhancements.
• Collaborate with logistics and inventory teams to optimize allocation, transfers, and stock positioning across channels.
• Support planning teams in driving demand forecasting, open-to-buy visibility, allocation accuracy, and replenishment automation.
• Lead initiatives to reduce manual effort, streamline workflows, and improve data integrity and operational agility.

Integration & Process Optimization

• Oversee integrations and data flows between OMS, ERP, IMS, Planning systems, and 3PL/WMS platforms.
• Collaborate with middleware and engineering teams to ensure resilient, real-time data synchronization and effective error handling.
• Drive process standardization across order, inventory, and planning functions.
• Define SLAs, escalation processes, and monitoring tools for data sync failures, order delays, and planning discrepancies.

People Leadership & Mentorship

• Provide leadership, mentorship, and coaching to junior product managers and business systems analysts within the team.
• Establish best practices for product discovery, backlog management, documentation, and stakeholder engagement.
• Foster a collaborative team culture focused on learning, accountability, and delivery excellence.
• Support resource planning, career development, and alignment of team goals with department strategy.
• Review product artifacts (user stories, requirements, testing plans) to ensure consistency, clarity, and quality.

Cross-Functional Leadership & Delivery

• Collaborate with Engineering, Finance, Operations, and Digital Commerce to deliver roadmap initiatives using Agile methodologies.
• Prioritize features and system improvements based on business impact, scalability, and user experience.
• Facilitate alignment between Planning, Supply Chain, and Commerce teams to ensure visibility from forecast to fulfillment.
• Lead UAT, release validation, and post-launch monitoring for OMS, Planning, and Inventory system releases.
• Maintain comprehensive documentation, including data flows, business processes, and integration maps.

Analytics, Reporting & Governance

• Define KPIs and dashboards to track inventory accuracy, order cycle times, fulfillm