Cloud Games Site Reliability Engineer L5 - Open Connect

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Netflix Open Connect Content Delivery Network is our in-house, custom-built network and server infrastructure responsible for streaming all of your favorite movies and series.  We strive to deliver a great Netflix viewing experience in over 190 countries so our customers can watch whatever, whenever, interruption free.  

We are seeking seasoned Reliability Engineers with extensive experience in Linux, networking, data analysis, bare metal servers, Docker, and large-scale service operations to join us on our next big objective: reinventing video games globally.

Bring your passion for games and systems reliability by joining Open Connect’s Cloud Gaming Site Reliability Engineering team to design, scale, operate, automate, and analyze our globally distributed Cloud Gaming infrastructure.  Come join us and play a meaningful role in our journey to entertain the world!

Spotlight on Reliability Engineering:
Open Connect Reliability Engineering Team is responsible for end-to-end operations, availability, reliability, scalability, and the quality of experience delivered from Netflix’s Open Connect Gaming platform. We work across the Netflix Engineering organization and with external partners to improve the design and operation of our services to make them more scalable, reliable, efficient and secure.

Responsibilities:

• Drive continual improvement in resilience, quality of experience, monitoring, instrumentation and automation with the primary goal to maintain a highly scalable and reliable Cloud Gaming platform worldwide. 

• Deploy new software and hardware stacks into production and strengthen our canary and operational posture for new deployments 

• Develop software solutions to observability and reliability gaps in different portions of the game lifecycle from game development, deployment, sustaining, and sunsetting of Cloud Games

• Participate in on-call rotation and handle escalations for production issues

Qualifications:

• 5+ years Service Reliability/Operational experience running large scale, high performance systems & internet services with a focus on performance and reliability

• Experience with Docker and managing bare metal servers at scale

• Experience in managing and debugging Unix/Linux systems (engineering fundamentals, networking, storage, operating systems) at scale.

• Strong programming / Scripting capabilities in Python / Go / Bash / Shell 

• Knowledge of networking concepts and application protocols, especially TCP/UDP/IP, BGP, HTTP/S, TURN, and DNS

• Experience with debugging hardware/software issues for custom hardware 

• Ability to work in a highly collaborative environment and to communicate effectively with internal and external partners

Check out:

• Using Statistical Techniques to Automatically Detect Game-Breaking Issues

• How Netflix Works With ISPs Around the Globe to Deliver a Great Viewing Experience

• Serving 100 Gbps from an Open Connect Appliance

Does this sound interesting? Or does this sound interesting but intimidating? Please don’t self-select out, let’s figure it out together. Come join us and play a meaningful role in our journey to entertain the world! We’d love to talk to you!

Netflix is a global company with a diverse member base, which is why the content we produce reflects that: global perspectives and global stories. As we grow globally, we must have the most talented employees with diverse backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. We are an equal-opportunity employer and strive to build balanced teams from all walks of life.

Our culture is unique, and we tend to live by our values, so it’s worth learning more about Netflix here.

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