Business Systems Analyst

This role offers a hybrid work schedule; offering the flexibility to work from home two days a week, while providing the opportunity for in-person collaboration. 

At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking.  We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks.  We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better.  Join us and be part of something new as we build tomorrow’s bank, today.

Overview:

Responsible for facilitating complex projects in the Corporate Technologies area, from proposal through post implementation. Manages meetings with lines of business to identify their requirements in how an application integrates into the technology environment; understands vendor capabilities for solution, provides feedback and refine requirements as needed. Serves as project lead to ensure test plans and specifications are completed in a timely basis and project meets established milestones. Considered Subject Matter Expert in assigned systems within 18 months of being assigned.

Primary Responsibilities:

• Documentation & Specification Development: Prepare and maintain detailed functional and technical specifications, test plans, test cases, and ensure accurate execution of test cases for assigned projects.

• Research & Analysis: Focus on the strategy around technology and how Applications are being utilized for efficiency and productivity.   Recommend approaches for automation. Conduct analysis on complex data to ensure functional design accuracy and support informed project decisions.

• Project Leadership: Serve as the functional lead on complex projects for assigned applications, including scheduling and facilitating project team meetings and distributing documentation as needed.

• Client Collaboration: Meet with business clients to discuss application changes related to enterprise-wide or business initiatives, regulatory requirements, contractual agreements, or system maintenance (BAU). Participate in design discussions, document, and deliver required functional specifications.

• Requirements Gathering: Collaborate with lines of business to understand pain points and/or application requirements and provide feedback to ensure technology applications meet customer needs.  Engage with vendor or other technologists to offer options/solutions to customer.

• Project Estimation: Coordinate estimates for large projects, providing timelines and project phase completion for assigned components.

• Subject Matter Expertise: Act as a subject matter expert to consult on application impacts from enterprise-wide initiatives, including acquisitions or major product/service changes (i.e. new releases, upgrades).

• Vendor & Technical Team Collaboration: Work closely with vendors and technical teams to understand project functionality and provide insights for implementation. Understand vendor roadmap, available software functionalities, integrations and formulate recommendations for implementations focusing on value to M&T.

• Test Coordination: Serve as a Test Coordinator on large project initiatives, preparing test plans and scripts, managing, or executing test cases to verify changes and enhancements.

• Scope Monitoring & Compliance: Monitor functional specifications and change requests to ensure projects remain within scope, meet regulatory standards, and comply with Corporate Technology standards.

• Change Request Management: Ensure consistent documentation and resolution of change requests to support required products/services for business lines.

• Post-Implementation Support: Manage post-implementation feedback, resolve issues, and conduct debriefs on project timelines and financials.

• Technical Ownership: May serve as the technical owner or surrogate for applications, ensuring documentation adheres to security policies.

• Risk & Regulatory Compliance: Understand and adhere to risk and regulatory standards, policies, and controls, escalating risk-related issues as needed.

Education and Experience Required:

• Minimum of 6 years combined higher education and/or operational/business analytics experience..

• Strong verbal and written communication skills.