Patient Enrollment Associate

About Tembo Health

Tembo Health is redefining how dementia care is delivered to seniors and their families. We are on a simple but bold mission: make expert dementia and senior care accessible, empathetic, and effective—anytime, anywhere.

We’ve built a virtual dementia care management platform that empowers residents, caregivers, primary care physicians, and senior living partners to navigate the complex journey of dementia with confidence and compassion.

Most primary care physicians lack the time or tools to manage dementia effectively, leaving families overwhelmed and costs escalating due to avoidable hospitalizations and ER visits. Tembo Health changes that—combining virtual clinical care, trained Care Navigators, and family support to ensure every senior living with dementia receives coordinated, high-quality care.

We are venture-backed by leading investors including Bloomberg Beta, B Capital, Resolute Ventures, and AARP, and led by healthcare and technology innovators from Flatiron Health, Oscar, and Imagen.

Our Values

• Patients First: We're here to make the lives of patients better and every activity has this in mind. We are here to support them and in so doing, improve overall healthcare.

• Constant Learning: We believe in constantly learning and applying knowledge to find innovative solutions. Share and workshop ideas to get to great answers. Be open to outside perspectives. Find inspiration in unexpected places.

• Aim High: It doesn't matter whose idea it is, if it's a great idea, let's do it! We’re not looking to incrementally change, but we’re aiming for the big rocks that will make a splash and impact.

• Prioritize What Matters: We believe in making an impact sooner rather than later. Know what it takes to accomplish a goal and not be afraid to put in the work. We want to be able to ruthlessly prioritize and focus on the important activities.

• Get Stuff Done: Ideas are nothing without implementation. Try things, break stuff, learn and improve so that we’re always moving forward.

• Be Smart, Stay Curious: Keep exploring, you never know what you might find.

About the Role

We’re seeking a Care Outreach Associate to serve as the compassionate front-line connection between Tembo Health and families navigating dementia as well as our partners.

This isn’t just a call center role—it’s an opportunity to be a trusted voice, a resource, and a guide for families who are often feeling lost in the healthcare system. You’ll educate, screen, and enroll individuals into our GUIDE dementia care program, ensuring they receive the right support at the right time.

You’ll also collaborate with Tembo’s interdisciplinary care team—Care Navigators, clinicians, and with our trusted senior living partners—to ensure each family’s experience is seamless and supportive from first contact through enrollment and beyond.

Key Responsibilities

• Family & Patient Outreach: Conduct high-volume, empathetic outbound and inbound calls to individuals and families impacted by dementia who are interested in Tembo Health’s programs.

• Education & Enrollment: Explain Tembo Health’s dementia care program, benefits, and eligibility—helping families understand the value of care coordination under Traditional Medicare.

• Eligibility & Screening: Perform initial needs assessments to determine program fit in accordance with CMS GUIDE eligibility criteria (e.g., dementia diagnosis, Medicare Part A/B coverage, non-hospice, non-MA plan).

• Scheduling & Coordination: Book assessments and clinical appointments with care team members, partner organizations, and senior living contacts.

• Documentation: Maintain accurate, timely records of all interactions, assessments, and follow-ups in the CRM (HubSpot or EHR platform).