Field Performance Technician

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview
The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team.  This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components

• Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations

• Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues

• Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce

• Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction

• Develop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems following department policy to prepare for advanced technical skills as FPT2.

Education And Experience

• High School diploma is required

• 1 - 3 years of previous field construction or solar experience required

• PV design or PV electrical experience is preferred

LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)

• Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license.

• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required​

SKILLS AND COMPETENCIES

• Knowledge of the NEC and applicable codes and standards

• Must be a motivated team player, looking to succeed 

• Proven track record of excellent customer service

• Excellent verbal and written communication skills

• Excellent organizational and time management skills

• Strong computer skills

• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.

• Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely

• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating

• Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals

• Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors 

PHYSICAL DEMANDS

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)

• Ability to work on rooftops with various angles and sur