We are seeking a dynamic and experienced Director of AI/ML Operations to lead the coordination, collaboration, and connection efforts for our go-to-market (GTM) AI/ML solutions. In this role, you will be responsible for driving operational excellence across AI/ML initiatives, ensuring seamless alignment with business objectives, and delivering impactful, data-driven solutions to the market. You will work closely with cross-functional teams, including Business Units, Development, Consulting, and Support, to ensure a phased approach to the delivery of our solutions. Additionally, you will manage a Living Roadmap, tracking the delivery of new SKUs and feature/function updates for the communities we serve, while ensuring compliance with Governance, Risk, and Compliance (GRC) standards, especially in the healthcare sector and emerging AI/ML regulations. You will also lead the AI/ML Cabinet, a matrixed group tasked with ensuring visibility, collaboration, and coordination across roles that report into various parts of the organization. This person will work directly with Development, Support, Cloud, INFOSEC, the COO, and critical Partners involved in discovery, design development, and delivery to ensure alignment with both near- and long-term goals. The Director will also be responsible for overseeing the Software Development Life Cycle (SDLC), specifically managing the implementation of Netsmart's Nexus IP system.

Key Responsibilities:

- Strategic Leadership: Oversee AI/ML operational strategies that align with the company's GTM approach, ensuring that AI/ML solutions support business goals and client needs.

- Collaboration & Coordination: Work closely with Business Units, Development, Consulting, Support, Cloud, INFOSEC, the COO, and key external Partners involved in discovery, design development, and delivery to ensure a phased approach to the delivery of AI/ML solutions, enabling smooth integration and adoption.

- Operational Excellence & SDLC Management: Develop and manage the end-to-end AI/ML operations lifecycle, including overseeing the Software Development Life Cycle (SDLC) with a particular focus on Netsmart’s Nexus IP system. Ensure best practices, scalability, and continuous improvement across the lifecycle.

- AI/ML Integration: Ensure the seamless integration of AI/ML capabilities within existing products and services, coordinating with technical and business teams to enhance GTM offerings.

- Living Roadmap Management: Maintain and actively manage a Living Roadmap that projects expected delivery timelines for both new SKUs and feature/functionality updates for the communities we serve, ensuring alignment with strategic goals.

- Burn/Earn Management: Actively manage the Burn/Earn process by working with Finance to ensure adherence to budgets and provide clear visibility into financial performance and project results.

- GRC Compliance: Ensure alignment with Governance, Risk, and Compliance (GRC) standards, with a particular focus on healthcare regulations and emerging requirements for AI/ML technologies. Stay updated on regulatory changes and work with internal teams to ensure all AI/ML operations adhere to necessary standards and legal frameworks.

- Matrix Team Coordination: Lead the AI/ML Cabinet, a matrixed group of stakeholders from various parts of the organization, to ensure visibility, alignment, and coordination of AI/ML initiatives across roles that may report to other departments. This individual will not have direct reports but will oversee collaboration and coordination between these matrixed roles.

- Stakeholder Management: Serve as the primary liaison between AI/ML teams and GTM stakeholders, communicating progress, challenges, and achievements effectively across departments.

- Data & Performance Monitoring: Establish and oversee performance metrics, ensuring that AI/ML models and solutions are delivering value, remain adaptable, and are aligned with market demands.

- Innovation & Disruption: Drive innovation in AI/ML operations by identifying new trends, technologies, and methods that can disrupt the market and provide a competitive edge.

- Risk Management: Anticipate, identify, and mitigate risks associated with AI/ML operations to ensure reliable delivery of AI solutions and positive business outcomes.

Qualifications:

Bachelor’s degree to equivalent relevant experience

Public Cloud experience

5-7 years leadership experience

Healthcare Technology background

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, p